Commonwealth Credit Union Partners With ibi on Journey to Become Data-Driven

By AIT News Desk On Sep 23, 2020

Invests in ibi’s Analytical Data Mart System to Unite Data Silos, Deliver Insights, and Improve Service and Value to Members

Information Builders, Inc., a leading end-to-end data and analytics software company, announced that Commonwealth Credit Union (CCU) has selected the ibi Analytical Data Mart System (ADMS) to facilitate data-driven insights by uniting data from across and outside the organization, to better serve more than 100,000 members.

“To achieve our transformational goal of being more data-driven, we require an easy way to integrate data from across all our departments, supporting all staff and all use cases,” said Stephen Bellas, CFO, Commonwealth Credit Union. “We selected ibi as our partner so we can meet these needs. We recognized the need to move away from siloed reporting solutions and move to an enterprise, scalable solution that integrates traditional data and analytics with modern sources. Doing so will enable us to satisfy our digital business demands and unlock greater value for our members.”

CCU’s challenges include the need to:

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Integrate diverse and sometimes complex organizational data into one easy-to-use data and analytics platform
Become more analytical and data-driven while maintaining close relationships with members
Find more ways to better understand and manage member relationships and services through easy-to-use self-service technology
Improve business results with more efficient operations, delivering benefits that extend directly to members

“Commonwealth Credit Union acknowledged the need for an integrated, enterprise data and analytics platform to unite all member, operational, and financial data from inside the organization, enriched with data from outside the organization,” said Jon M. Deutsch, vice president, Financial Services, ibi. “Objectives to be gained from the ADMS solution include improved understanding of member needs, process and communications efficiencies, and the opportunity to empower staff with timely, relevant insight and details. Ultimately, the goals are to optimize member service and value.”

This new partnership comes on the heels of ibi being named as the “Credit Union Partner of the Year” for the second year in a row at the recent CULytics Analytics Summit, the industry’s largest analytics conference.

ibi’s modern data and analytics platform provides credit unions with the ability to turn every kind of data into actionable insights for real business outcomes. ibi customers operating in the ibi Cloud leverage a turnkey solution enhanced by 24/7 award-winning customer support, with optimal performance driven by cloud-native technology. Organizations gain the speed, cost-savings, and flexibility that is crucial for scaling and managing unanticipated demand. Whether in the ibi Cloud or private cloud, ibi products and services deliver leading-edge capabilities to power growth through better data and analytics.