EPM Selects TaKaDu’s CEM as Part of Their Drive Towards Operational Excellence

The Leading Utility in Colombia, EPM Will Pilot TaKaDu to Improve Operational Efficiency, Enhance Customer Service and Reduce Water Loss

EPM, the Medellin based public utilities service company has chosen TaKaDu as their Central Event Management software provider, being the first customer for TaKaDu in Colombia.

Owned by the Municipality of Medellin, EPM (Empresas Públicas de Medellín) brings the highest international quality standards to the services it provides: electric power, gas, water and sanitation. EPM reaches 123 municipalities in Antioquia, Medellín and the Metropolitan Area of the Aburrá Valley and serves 3.6 million inhabitants.

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TaKaDu is the leading CEM solution for water utilities, enabling a single dashboard for all network events and incidents. Based on big data analytics and machine learning, TaKaDu’s cloud-based service detect, analyze and manage network events and incidents such as leaks, bursts, faulty assets, telemetry and data issues, operational failures, and more. TaKaDu seamlessly integrates with other enterprise IT systems (GIS, asset management, work order management, CRM, etc.) and detection technologies (e.g. acoustic sensors), delivering a central hub for quicker response times and the fast resolution of events.

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“Complementing EPM constant search for operational excellence and sustainability, TaKaDu’s innovative solution is key to our strategy,” said Jorge William, Water Supply Manager at EPM. “Developing better visibility and improved management around real-time water use along with optimized network performance will allow us to reduce water loss and better address our customers’ needs. We are proud to be the first customer in Colombia for this solution.”

Amir Peleg, TaKaDu’s Founder & CEO, said “EPM is one of the world’s leading utilities and is well known as being highly progressive and technologically advanced. We are very proud that EPM chose TaKaDu as their partner in their digital journey, and that they will pilot our CEM capabilities to provide efficient and improved customer water service. This is an important mile stone for TaKaDu.”

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