Nevilles Extends TrueCommerce’s Digital Solutions to Accelerate Digital Transformation with the Adoption of PIM

TrueCommerce, a global provider of trading partner connectivity, integration and digital commerce solutions, announced today that Neville UK PLC has adopted TrueCommerce Product Manager, its Product Information Management (PIM) system. Nevilles, an industry leading supplier of tableware and light catering equipment to the UK and Irish food service industry, will leverage the system alongside its existing TrueCommerce EDI and B2B eCommerce solutions to further accelerate its digital transformation.

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“We previously relied on our ERP system for storing our product data, however it wasn’t designed to be used in this way and was therefore clunky and not particularly user friendly. It also involved the use of multiple spreadsheets which meant that launching new products was convoluted and unstructured.” said Ian Witsey, Product Manager at Nevilles. “When the COVID-19 pandemic hit and more of our customers pivoted their operations into the B2C market, we saw a considerable increase in the number of customer queries regarding the product data they needed for their new online channels. Quite simply our existing processes could not support our customers in the way we wanted to, and as a company that places great value on strong customer relationships, we quickly made the decision to look for a PIM system.”

The TrueCommerce Product Manager solution will provide Nevilles with a centralised master repository for storing, managing, optimising and publishing product data, with much less effort and fewer resources required. The system will assist the company with its new product development programme, which launches over 400 new products a year, ensuring that its customers have access to all the new product data quickly and easily, thereby reducing time-to-market. The solution will also enable Nevilles to provide its customers with data tailored to the specific requirements of their sales channels, for example descriptions optimised for Sales Partners and marketplaces.

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“We evaluated a number of PIM systems, however as an existing TrueCommerce customer, having already implemented the TrueCommerce EDI and B2B eCommerce solutions, we were confident that TrueCommerce was the best option. The solution had all the functionality we required and the company understood our business and requirements.” said Ian Witsey.

“We are delighted that Nevilles have expanded its use of the TrueCommerce suite of digital commerce solutions with the adoption of our PIM system,” said David Grosvenor, Managing Director at TrueCommerce Europe. “We look forward to continuing to support Nevilles on the company’s digital transformation journey.”

TrueCommerce’s Product Manager is part of a broader set of digital commerce services and applications that drive sales and create a seamless omni-channel experience by reducing complexity and increasing scalability. The platform manages all business critical flows with a single connection to your ERP and a single repository for all product and inventory data, which can then be consistently published across hundreds of sales channels.

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