Medical Apparel Retailer Modernizes With Managed Full-Stack Monitoring and AIOps
Zenoss Inc., the leader in AI-driven full-stack monitoring, announced Scrubs & Beyond (S&B), the largest supplier of health care apparel in the United States, has chosen ADCom Solutions to provide managed IT services powered by Zenoss.
“They have a relentless focus on their customers, and we are honored to have their trust as they continue to innovate, offer new and unique products, and set the standard for great customer service.”
S&B specializes in the freshest assortment of premium scrubs made available through a high-service, omnichannel experience. S&B opened its first retail store in 2000 and has grown to 113 locations operating in more than 30 states. Recently, the company’s strategic and operating paradigm has shifted from one of a retailer with an e-commerce business to a digital merchant with stores.
Recommended AI News: Vitria VIA AIOps 3.0 Reaffirms Commitment to Continued Improvement in Customer Assurance
As part of S&B’s digital transformation, ADCom helped the company consolidate its internet and voice services by providing new VoIP phones, broadband aggregation and LTE backup across its retail locations. ADCom then upgraded S&B to the VEEUE platform, which is powered by Zenoss. Since then, the company has observed measurable infrastructure improvements that have positively impacted business outcomes. S&B uses the VEEUE platform to continuously verify the health of the infrastructure, receive alerts, automate incident management, and analyze historical trends.
“We consider ADCom and Zenoss strong strategic partners of S&B,” said Nathan Butterhorn, senior manager of information technology at Scrubs & Beyond. “Following the completion of the project, we reduced trouble tickets received from stores by more than 70%, and the ADCom team continues to work closely with our internal team to ensure our IT infrastructure is always running smoothly.”
Recommended AI News: Kinetic Technologies Announces Industry’s First Qi v1.3 Certified Wireless Power Receiver
Zenoss Cloud, which powers the ADCom VEEUE platform, is the leading AI-driven full-stack monitoring platform that streams all machine data, uniquely enabling the emergence of context for preventing service disruptions in complex, modern IT environments. Zenoss Cloud leverages the most powerful machine learning and real-time analytics to give companies the ability to scale and adapt to the changing needs of their businesses.
“We’re thrilled to be a part of S&B’s digital transformation journey,” said Greg Stock, CEO of Zenoss. “They have a relentless focus on their customers, and we are honored to have their trust as they continue to innovate, offer new and unique products, and set the standard for great customer service.”
Recommended AI News: Heilind Electronics Now Offering Wireless Access Point Communications from WAGO
[To share your insights with us, please write to sghosh@martechseries.com]
Comments are closed.