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Survey: U.S. Banks Lag Behind Canadian, U.K. Counterparts in Race to Merge Fraud, Financial Crime Operations

A Survey of Banks in 10 Countries Finds That U.S. Banks Lag Behind Global Counterparts in Integrating Functions

A new independent survey by research firm Ovum, on behalf of global analytic software firm FICO, has found that most banks plan to integrate their fraud and financial crime compliance systems and activities in response to new criminal threats and punishing fines, with the U.K. leading the pack.

Responses show that U.S. systems are less integrated than Canada’s – only 25 percent of U.S. banks have a common reporting line for both fraud and compliance, versus 60 percent for Canada.

The survey also found that 72% of U.S. banks surveyed have strategic plans for further integration. Worldwide, 71% of banks across the regions surveyed have integration strategies, to either fully integrate functions or share resources where synergies exist with the U.K. leading the way, followed closely by the U.S.

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These goals are driven by considerations both financial and strategic: Since the 2008 financial crisis, regulatory fines for the global banking industry for compliance breaches related to compliance or sanctions failures now total more than $28 billion (all figures USD), with some single fines as high as $8.9 billion. However, this regulatory ‘stick’ is only one driver for banks to tackle financial crime banks also wish to protect their customers and themselves.

“Banks are asking a fundamental question: Is the current approach to tackling financial crime sustainable or should they seek a more integrated approach between fraud and anti-money laundering (AML) compliance?” said TJ Horan, vice president of fraud solutions at FICO. “U.S. banks are all too familiar with the challenges presented by a disconnected approach, but struggle to manage high workload volumes and ensure detection rates are high.”

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Though the world’s banks appear united in their pursuit of integration, FICO’s survey found significant differences between approaches among the ten countries studied.

Top pain points in meeting financial crime compliance objectives



Rest of World


45%: Ensuring detection rates are high

42%: High levels of false positives


42%: Managing increasing levels of alerts

38%: Ensuring detection rates are high


36% (tie): Disconnected approach to
managing financial crime; Managing high
workload volumes due to defensive
approach (e.g. SAR filings)

35% (tie): Managing high workload volumes due to
defensive approach (e.g. SAR filings); Speed in
responding to new financial crime threats

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Main technology-related challenges for anti-financial crime



Rest of World


48% (tie): Performance of technology
platforms; Cost of technology systems

47%: Performance of technology platforms


39%: Use of multiple systems across
operational processes

43%: Use of multiple systems across operational


38%: Low integration between
technology systems

38% (tie): Speed to change technology systems;
Ability to support management reporting

Current level of integration between fraud and financial crime compliance functions




All Respondents


Data: 27% very integrated

Investigation systems –
53% very integrated

Data: 29% very integrated


Investigation systems: 24%
very integrated (tie)

Detection systems – 35%
very integrated

Investigation systems: 28% very


Controls: 24% very integrated

Controls – 25% very

Controls: 25% very integrated

U.S. banks reported lower levels of integration than their U.K. counterparts in six out of seven areas. Even at their highest levels of integration, data and investigation systems, just over half of U.K. banks said their fraud and financial crime compliance systems were very integrated. Worldwide, it’s clear the banking industry has only started the process of bringing these functions closer together.

Ambitions for integration between fraud and AML compliance functions





Strategic plan to fully integrate functions




Strategic plans to share resources where synergies exist




Tactical approach to sharing resources where synergies exist, with
active drive for this




Tactical approach to sharing resources where synergies exist, but no
active drive for this




No plans for integration




Most respondents received high marks when it came to strategic planning, with most having strategic plans to either fully integrate their functions or share resources where synergies exist.

“Convergence is a hot trend in the fraud and financial crime compliance space,” Horan said. “Overall, our survey shows that banks are moving in this direction, though the U.S. is further behind than most countries surveyed.”

Ovum surveyed over 100 retail banks on their priorities, challenges, and plans for financial crime, looking to assess the maturity of the sector in tackling financial crime, and ambitions towards integration. In addition to the U.S., Canada, and the U.K., respondents came from South Africa, Scandinavia, Germany, and Austria.

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