Appfire Further Expands into the Salesforce Ecosystem with Acquisition of Suite of ServiceRocket Applications

Appfire to offer the acquired portfolio within the Atlassian marketplace, which allows teams to sync data on Jira and Confluence with one of the most widely used SaaS platforms in the world

Appfire, an enterprise collaboration software company that enables teams to plan and deliver their best work, announced its acquisition of more than twenty products from ServiceRocket, a leader in tech-enabled services. This acquisition highlights Appfire’s continued strategic expansion within the Salesforce ecosystem and its intention to continue to be an Atlassian top Marketplace vendor. Appfire will now offer ServiceRocket’s best-selling applications, Connector for Salesforce & Jira and Connector for Salesforce & Confluence. These products offer best-in-class integration between Salesforce and Atlassian products and allow users of both platforms to sync their data, providing a streamlined, single source of truth.

Today, teams choose their own tools, but that can often lead to a lot of context-switching when different teams across the enterprise try to work together. Customers need powerful yet simple products that enable new ways to improve collaboration, productivity and business processes. The hybrid workforce has exemplified the need for products that empower seamless collaboration, regardless of how, where, or when they work. The acquisition of these applications effectively addresses these demands and elevates the longstanding partnership between ServiceRocket and Appfire, making work flow by driving efficiency and productivity for all customers. Appfire will further invest in the care and ongoing support of the users of these products.

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“I first met ServiceRocket’s founder and CEO Rob Castaneda more than 15 years ago in the early days of the Atlassian ecosystem,” said Randall Ward, co-founder and CEO of Appfire. “We were both focused on fostering growth in the ecosystem and for our companies, and a camaraderie was born. We’ve continued to cultivate our unique partnership focused on collaboration and shared beliefs and on investing in our products and our people. Nurturing this long-established partnership has propelled us toward our vision of scaling global businesses that extend into other successful ecosystems. The opportunities are boundless.”

Through this acquisition, Appfire is adding more than 20 apps to its portfolio, all of which help organizations accelerate and maintain their growth. The top-selling Connector for Salesforce & Jira app enables companies to integrate departmental processes while freeing data to follow users and customers along the entire business workflow. Prioritizing ease of use and time to value across all applications, Connector for Salesforce & Jira provides granular association configuration, making the application highly customizable to adapt to any user’s business processes. It also provides bidirectional data flow, auto synchronization, and aggregated comments – complete coverage to meet the needs of all user teams and use cases. Additionally, Appfire will extend the workflows and functionality of Confluence, including those applications that address document management, publishing, business intelligence and reporting. Such capabilities will be crucial as Appfire empowers organizations to provide seamless team collaborations. Appfire will continue its longstanding relationship with ServiceRocket as a leading channel partner for both the newly-acquired products and the rest of the Appfire portfolio.

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“At ServiceRocket, we commit to our customers, partners, and Rocketeers to be the most reliable partner in the acceleration of their growth,” says Rob Castaneda, founder and CEO of ServiceRocket. “The heart of that commitment is our focus on Atlassian and its ecosystem. As Atlassian’s first partner, we built some of the platform’s initial apps, leading the way to commercialization, before they established their marketplace. The relationship with Appfire and the positive impact our products and service have on our shared customers’ growth demonstrates the vitality of this thriving ecosystem and our role in it.”

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