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Vuzix Announces M400 Smart Glasses Support by Help Lightning’s Remote Support Merged Reality Platform

Vuzix and Help Lightning to host live remote support webinar on Thursday, April 16th

Vuzix Corporation, a leading supplier of Smart Glasses and Augmented Reality (AR) technology and products, announced today that the Vuzix M400 Smart Glasses are now supported by Help Lightning, a merged reality software platform for remote workers.

Help Lightning is a remote collaboration solution that uses merged reality to provide virtual interactive support and with over 50,000 users in 88 countries, Help Lightning’s patented technologies and processes make it a global leader in the space. An expert using an iOS or Android device or web browser can use this solution to provide “hands-on” assistance to a remote technician wearing the Vuzix M400 Smart Glasses. The combined solution eliminates the frustrations and inadequacies of a phone or simple video chat, as well as dramatically reduces the need to drive or fly to interact in person. Whether you need to quickly solve problems for customers, assist newly on-boarded personnel, eliminate wasteful trips or differentiate the way your products are sold, implemented and serviced, Help Lightning and Vuzix create a personal side-by-side collaboration experience.

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“Existing and new customer activity increased our overall usage by 417% in March alone due to the shelter in place orders and travel bans,” said Help Lightning CEO Gary York.  “We’re excited to be able to offer the Vuzix M400 Smart Glasses, a truly hands-free smart glasses solution to our customer base.”

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“We are pleased to partner with Help Lightning to bring this hands-free remote expert experience to companies facing immediate operational challenges. The combined solution of Help Lightning with the Vuzix M400 Smart Glasses is a robust merged reality application that has been optimized for enterprise customers,” said Paul Travers, President and Chief Executive Officer at Vuzix.

A sample of Help Lightning remote support enterprise customers include UniSys, Cannon USA and Cox Cable.

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