Digital transformation is the subject of GlobalData’s Thematic Summit Autumn 2018, at the Millennium Gloucester Hotel, London, on Thursday 22 November 2018.
The summit will examine the role of the following four specific disruptive technologies in delivering real and sustainable business change:
- artificial intelligence (AI);
- the Internet of Things (IoT); and
- process automation
In particular, it will focus on the impact these technologies are having on four major vertical sectors:
- finance, banking and insurance;
- healthcare and pharmaceuticals;
- retail and consumer; and
Digital transformation involves using technology to alter the way organizations behave. It is about giving businesses the necessary tools to:
- deliver improved customer experiences;
- take advantage of more efficient processes; and
- be more agile in the face of change.
Clearly, no single technology can deliver change of this magnitude, so digital transformation requires the harnessing of multiple technologies, tailored to the industry sector in which they are being deployed. As an example, AI technologies like machine learning and conversational platforms are a particularly good fit for the finance, banking, and insurance sector – indeed, they are already being widely used to improve customer interactions and internal risk management processes.
The impact on the vertical markets of the four technologies being explored at the summit is indicated in the above matrix, along with an example of a process or function for which the technology is particularly relevant.