New Cisco Study Predicts Dramatic Change in IT Operations as CIO’S Embrace Analytics and Automation

88 Percent of Respondents Identify Investing in IT Operations as Key to Driving Preemptive Practices and an Enhanced Customer Experience

Cisco announced the launch of its new IT Operations Readiness Index revealing how data is transforming the way businesses operate their IT. The Index surveyed more than 1,500 senior IT leaders from across the globe to understand where organizations are on their IT operations transformation journey, revealing a four-step model for IT operations maturity, focused on how organizations handle events they face.

Joseph Bradley, Cisco’s Global Vice President, IoT, Blockchain, AI, and Incubation Business says: “Gone are the days of IT leaders relying on past monthly reports and hours upon hours of manual operational tasks to deliver results in the face of growing infrastructure complexity. Instead, fueled by data and empowered by automation, IT can operate in real-time, be predictive, and rely on detailed data to have a true seat at the table, delivering strategic value for their organization and for their customers.”

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Introducing the IT Operations Readiness Index

Today IT spends around 78 percent of their budgets simply “running the business” which leaves little room for innovation. However, there’s a way to reallocate budgets to prioritize transformational activities with some organizations already progressing along the IT operations maturity model.

Organizations at higher levels of maturity reported collecting data from more areas of their infrastructure, running more analytics and using automation more extensively. To get “preemptive” capabilities, organizations must be more data-driven by utilizing data indicators to predict events (such as, outages) and automation to make continuous changes and maintain optimal health.

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“As organizations advance along the model, they use data to look further into the future,” says Joseph Bradley. “Through analytics and automation, CIOs can evolve from blindly reacting to events such as outages to continuously monitoring and optimizing their infrastructures based on predictions of future needs. As a result, they can deliver strategic outcomes for their business partners, with change moving from being surprising and threatening to becoming something to control.”

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