SightCall Partners with Qlaims, Boosts Visual Assistance Technology in Insurance Sector

Partnership broadens reach to UK SME Insurance and associated businesses

SightCall, a global leader of augmented reality (AR)-powered remote visual assistance, announced its partnership with QlaimsTech, Ltd., a London-based provider of claims technologies. The partnership opens up access to insurance businesses that have previously experienced cost-based entry barriers. The Qlaims team embraced SightCall visual assistance as a support solution for its customers in early 2022, encouraged by its robust track record for success and proof points with large insurers in the United Kingdom and around the world.

“The insurance industry is being revolutionized by digital tools that make claims more seamless and incident recovery faster, giving policyholders peace of mind”

“The insurance industry is being revolutionized by digital tools that make claims more seamless and incident recovery faster, giving policyholders peace of mind,” said Thomas Cottereau, founder and CEO of SightCall. “These technologies are an investment in the future for insurance businesses both large and small, and our partnership with QlaimsTech brings that possibility even closer for many more providers, transforming thousands of claims every year.”

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While QlaimsTech Insurance utilizes the SightCall platform within its own claims handling for its MGA, Qlaims, the company resells SightCall to smaller businesses linked throughout the general insurance sector, providing a cost-effective way for them to adopt a few licenses, a pay-as-you-go arrangement, or an entire remote visual assistance solution.

Loss adjusters deploy SightCall to provide rapid support and immediate triage to clients, documenting information and determining mitigation actions. During the company’s pilot, remote visual assistance produced more than 60% savings on operational costs, coupled with a massive drop in its carbon footprint from reduced travel requirements.

“Our brokers and their customers seem genuinely impressed with the speed we can get things moving,” said Liz Latter, chief executive officer at Qlaims. “In so many cases, we’ve been able to get the claims and mitigation processes kicked off in a matter of minutes after first being notified of a loss. As one customer told us, ‘I never knew the insurance industry could act this fast.’ This is the impression we want to create every single time, and with SightCall, it’s become possible.”

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