Clearspeed Surge allows companies to streamline their processes and reduce resource strain with a proactive “straight through” approach during catastrophic events.
Clearspeed, the leading provider of voice analytics technology for risk assessment in the insurance, government, and security sectors, announced the release of Clearspeed Surge. As a unique and automated way to help identify and triage risk, Clearspeed Surge helps insurers quickly and confidently process large claim volumes during catastrophic, weather-based events.
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With its exceptional claims risk assessment accuracy, Clearspeed Surge empowers operational teams to instantly determine next steps and move customers straight through to payment at such a critical time. By fast-tracking low-risk customers, Clearspeed Surge improves customer satisfaction while freeing skilled adjusters to focus on higher value claims.
During a “surge” event, call volumes can increase more than 50x, with the risk of opportunistic claims fraud growing exponentially for insurance carriers. Clearspeed Surge provides short, simple, and automated questionnaires that detect risk with greater than ninety-seven percent accuracy. The light touch application easily integrates with existing systems and offers twenty-four seven availability.
“Insurance fraud poses a consistent and massive threat to organizations across the globe, and in the midst of a volatile climate environment and economic uncertainty, it is paramount to implement airtight processes that assure rapid accuracy in outcomes,” stated Matthew Cantle, Managing Director at The Cotswold Group, a Clearspeed partner. “Clearspeed Surge arrives at a critical juncture with an answer to businesses’ needs in addressing the demand for a trusted and highly scalable solution.”
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“Clearspeed understands the importance of bringing together the need to fast-track low-risk customers and freeing up skilled adjusters to act on top priority claims during high-volume, critical surge events,” said Alex Martin, CEO of Clearspeed. “Clearspeed Surge was carefully designed to help operational teams better manage their claims surge through a consistent, reliable solution that delivers a better overall experience for everyone. I am thrilled to announce the availability of Clearspeed Surge that builds upon the trusted and accurate technology our global customers rely on.”
As a company, Clearspeed is reshaping how organizations approach risk assessment, helping them make accurate decisions faster to clear low risk at scale and deliver a better end user experience. With Clearspeed Surge, they continue to not only meet, but anticipate the needs of an increasingly demanding global technology landscape with a scalable, state of the art process for climate-based events.
“As the insurance industry continues to digitize its claims process, strategic investment in intelligent decisioning and claims automation is crucial to maximize output, but it’s important not to overlook increasing fraudulent activities,” stated Stuart Rose, Strategic Advisor P&C Insurance, Aite-Novarica Group. “Clearspeed Surge delivers targeted industry value and ROI through transformative, analytics-driven technology built for scale.”
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