Port St. Lucie and InvoiceCloud Launch New Online Payment System to Offer Customers Increased Self-Service Options
PORT ST. LUCIE AND INVOICECLOUD LAUNCH NEW ONLINE PAYMENT SYSTEM TO OFFER CUSTOMERS INCREASED SELF-SERVICE OPTIONS
The City of Port St. Lucie has implemented InvoiceCloud, an EngageSmart solution for online bill payment services, to launch a new digital payment, customer engagement, and billing system for utility customers. The new payment portal went live on December 13, 2022.
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With InvoiceCloud, the Port St. Lucie Utility Department offers its more than 90,000 customers a simpler and more intuitive payment solution. Customers now have the option to pay their utility bills via digital wallet, PayPal, Venmo, and text. InvoiceCloud’s solution also offers many additional self-service options like AutoPay, one-time payments, and paperless billing, allowing customers the flexibility to pay their utility bills in the way most convenient for them. The new system integrates directly with the City’s Infinity Customers Information System (CIS) from Advanced Utility Systems, and the Port St. Lucie mobile app, on which customers can pay their bills through InvoiceCloud.
Port St. Lucie began conducting all utility department services virtually in 2020 and has remained fully virtual ever since. According to an InvoiceCloud survey conducted in October of 2022, 50% of bill payers surveyed indicated that since the start of the COVID-19 pandemic they are now more likely to make a digital payment than they were before the pandemic started. InvoiceCloud’s solution will further drive e-adoption and improve their customers’ payment experience.
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“Our team loves the fact that InvoiceCloud uses every possible touchpoint to drive customers to self-service,” said the City of Port St. Lucie’s Manager of Utility Billing and Connection Support, Regina Linsley. “Our customers want to manage their utility bills themselves online, and InvoiceCloud is designed to make every interaction with our portal simple and delightful.”
InvoiceCloud’s real-time data transfer ensures quick payment processing speeds and helps Port St. Lucie employees save time that can be better spent on other high-value projects. Lags in payment processing had historically prevented employees from doing other work and sometimes resulted in late payment notices for customers. Additionally, the City believes that InvoiceCloud’s high-adoption platform will drive more customers to self-service routes, saving the Utility Department a significant amount of money annually.
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