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Datamatics Enters in a Long-term Strategic Partnership with PSI Services for Customer Management Solutions

Datamatics, a global Digital Solutions, Technology, and BPM Company, has entered into a long-term strategic partnership with PSI Services (PSI), a global leader in workforce solutions. As part of this engagement, Datamatics will provide Customer Management Solutions through a combination of Remote Proctoring, Customer Support, and Technical Support. This will be an omni-channel support via voice, chat, and email; offered as a 24/7 service from Datamatics centers across India and The Philippines.

PSI is a global leader in secure, data-driven solutions and delivers best-in-class assessment content through next-generation technology and a science-based approach to testing across sectors, including certification, education, and licensure. During the COVID-19 pandemic, with the changing business models, PSI was looking for a partner that can scale fast with quality resources to support their exponential business demand. Datamatics scaled its agents supporting PSI in record time, delivering millions of tests and assessments per year, globally. The partnership between PSI and Datamatics has been further strengthened with the signing of the long-term contract.

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Speaking on the occasion, Raashid Siddique, Senior Vice President, Global Operations at PSI, said, “Datamatics has demonstrated a great degree of flexibility and scalability in supporting PSI’s needs. We are extremely impressed with Datamatics’ technical prowess, process understanding, and customer focus. We see Datamatics as a long-term strategic partner to PSI.”

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Sandeep Arora, Executive Vice President & Global Head – Customer Management & Consulting, Datamatics, said, “Datamatics with its deep understanding of customer management and expertise in digital technology has been able to deliver superior and consistent Customer and Candidate Experience. We are happy to be part of PSI’s expansion journey and look forward to a long-term and a mutually win-win partnership.”

Datamatics understands the customer’s need of having superior and consistent customer experiences across the entire customer journey cycle. Datamatics’ Customer Management Solutions leverage digital interventions, Robotic Process Automation (RPA), and AI/ML driven automations apart from customer insighting, at each stage, offering much beyond conventional contact center solutions.

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[To share your insights with us, please write to sghosh@martechseries.com]

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