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PLDT Expands Strategic Collaboration with Amdocs to Provide Enhanced Digital Customer Experience

Extension of managed services agreement will enable faster delivery of new offeringswith increased flexibility and choice for its consumers

Amdocs, a leading provider of software and services to communications and media companies, announced the extension of its managed services agreement with PLDT, a leading telecommunications and digital service provider in the Philippines, for an additional three years, extending the agreement through 2028. As part of the broader strategic partnership, Amdocs will continue to consolidate, modernize, and manage PLDT and Smart’s IT Infrastructure and applications, enabling efficient delivery of services and optimized IT spends.

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Under the deal, Amdocs will enable modernization of IT platforms and infrastructure, supporting all lines of business as an integrated telco. Amdocs and PLDT also put importance on environmental, social and governance (ESG) criteria in IT operations, beginning with foundational steps such as e-billing adoption, to major initiatives such as transformation of PLDT’s IT footprint to the cloud.

“PLDT is committed to empowering Filipinos everywhere with customer-focused digital innovations, helping them create a better tomorrow,” said Alfredo S. Panlilio, President and CEO at PLDT. “Our long-standing strategic partnership with Amdocs is enabling us to achieve this, as we move into the future with infinite potential of 5G and digital services evolution.”

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“We are delighted to strengthen our long-term partnership with PLDT, a journey of collaboration that builds on a shared vision to deliver amazing customer experiences,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “We look forward to partnering with PLDT as they drive their business to new heights.”

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 31,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021

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