eClinicalWorks RCM Helps Independently Owned Healthcare Organization Achieve $1 Billion in Collections

Advocare’s 700 providers use automated, cloud-based RCM solution to facilitate over two million patient visits

eClinicalWorks, the largest ambulatory cloud EHR, announced that Advocare, LLC — one of Pennsylvania and New Jersey’s largest independently physician-owned and -governed medical organizations — has now achieved $1 billion in collections using eClinicalWorks Revenue Cycle Management (RCM).

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“We’re most impressed with the open communication from the eClinicalWorks team”

Since switching to eClinicalWorks RCM solution, Advocare’s 700 providers have used the following features to facilitate more than two million patient visits a year:

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• Increased automation
• Cloud-based services
• Customer-centered models
• Integration with the eClinicalWorks EHR
• Seamless data exchange
• Easy patient access for bill pay

“We’re most impressed with the open communication from the eClinicalWorks team,” said Todd Mallon, CFO of Advocare. “With over 150 care centers, Advocare has seen over 20% growth in the last two years. We needed a flexible yet reliable RCM solution and a dedicated service team to keep our operations running smoothly. The eClinicalWorks RCM solution offered an intelligent system that gives our providers daily insights on patient claims and payments through easy-to-use dashboards and the eClinicalWorks service team is available to manage day-to-day functions like claim submissions, A/R follow-ups, appeals, and cash collections.”

“Revenue Cycle Management is all about the fine details,” said Girish Navani, CEO and cofounder of eClinicalWorks. “The eClinicalWorks RCM service, powered by the intelligent cloud-based eCW RCM Open Connect platform, ensures that every claim has as much information as possible. AI-driven bots for process automation are helping achieve 98.7% successful first pass claim submissions, resulting in a higher net collection rate and practice revenue growth.”