EXL and Brown & Brown Absence Services Group Partner to Develop Integrated Disability Claims Management Technology & Services

AI-Powered Claims Adjudication Technology Analyzes Unstructured Data to Streamline Claims Management Process Amid Surge in Volume

EXL, a leading data analytics and digital operations and solutions company, announced a partnership with Brown & Brown Absence Services Group, a provider of value-driven solutions that meet the evolving needs of disability insurance companies and self-insured entities. Together, the two companies will develop an end-to-end claims management service that leverages conversational AI and powerful analytics to improve the claims adjudication process. This new capability will enable extracting and analyzing critical insights from unstructured claims data to instantly tag simple claims for immediate, automated processing and send more complex cases to highly skilled specialists for detailed review informed by years of claims experience.

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By combining cutting edge technology with human ingenuity, the new solution is designed to reduce costs and time spent pouring over claims data to manually adjudicate each file. Drawing on EXL’s deep domain expertise in disability operations and AI-powered claims model, along with Brown & Brown’s knowledge of complex, nuanced claims analysis and independent and reliable claims reviews, the new solution improves workflows and delivers faster results to end customers.

“This new technology optimizes AI and advanced analytics to improve the speed and accuracy of claims processing, while also including humans in the loop to focus on more complex cases,” said Andy Logani, senior vice president, Head of Life & Annuity Business at EXL. “This is the future of the insurance industry – we’ve now reached a point where AI technology is able to augment human workflows to dramatically increase the speed, accuracy and depth of analyses required to meet the demands of the current marketplace.”

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“This collaboration will bring meaningful change to the way we manage disability claims. Brown & Brown Absence brings highly personalized, talent-led solutions powered by a team of over 200 physicians, nurses, and vocational professionals, along with experienced claims analysts with an average of 15 years of experience, and EXL brings 20+ years of experience in the insurance industry, backed by proven data, analytics and digital capabilities,” said Michael Shunney, chief executive officer of Brown & Brown Absence Services Group. “The industry has been working for years to harness the power of AI and human experience, and this initiative is making that vision a reality.”

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