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North Shore Bank Selects Zebra Technologies to Streamline Branch Operations

Banking solution simplifies branch execution, communication and inspections

Zebra Technologies, an innovator at the front line of business with solutions and partners that deliver a performance edge, announced that North Shore Bank has selected Reflexis for Banking to streamline branch tasks and increase staff effectiveness and productivity to elevate the customer experience. The solution digitizes the branch inspection process, enabling managers and staff to conduct on-site inspections, providing precise audit trails and intelligent, real-time alerts for corrective actions.

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“Reflexis for Banking helps build employee confidence when performing tasks by providing access to easy-to-use tools they need to perform their roles efficiently and effectively.”

North Shore Bank is a mutual savings bank headquartered in Brookfield, Wisconsin, with 45 branches throughout eastern Wisconsin and northern Illinois. It sought real-time visibility into its operations to ensure consistent processes and task completion across its network so employees can spend more time serving customers.

“We chose Reflexis for Banking to streamline branch operations and inspections, which frees our staff to dedicate more time to customer-facing activities, furthering our mission of building long-term relationships within the communities we serve,” said Susan T. Doyle, Senior Vice President of Retail Banking at North Shore Bank. “Real-time visibility into branch operations gives us the confidence that tasks are completed uniformly and on-time, while alerting us when supportive actions need to be taken to get the right resources in the right place.”

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North Shore Bank joins a rapidly growing roster of banks utilizing Reflexis for Banking to optimize branch execution, labor scheduling and communication, including two of the top three U.S. banks.

“Forward-thinking banks are increasingly following the lead of the retail industry by turning to modern, mobile-first solutions to streamline their branch operations,” said Suresh Menon, Senior Vice President and General Manager, Software Solutions, Zebra Technologies. “Reflexis for Banking helps build employee confidence when performing tasks by providing access to easy-to-use tools they need to perform their roles efficiently and effectively.”

KEY TAKEAWAYS

  • North Shore Bank selected Reflexis for Banking to streamline operations and modernize branch inspections.
  • Reflexis for Banking simplifies work and enhances communication for branch staff, allowing them to spend more time serving clients, elevating the customer experience.
  • Real-time visibility into branch operations provides assurance that tasks are being completed on-time and according to best practice.

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