SMBC Group Transforms its Customer Experience with Allganize’s Artificial Intelligence

By AIT News Desk On Feb 19, 2021

The integration of Allganize’s AI is a major step in SMBC Group’s strategy to further their mission of delivering exceptional customer experiences.

Sumitomo Mitsui Financial Group Inc. (SMBC Group), announced that it will adopt Allganize’s AI technology to improve operational efficiency and bring greater value to their customers.

SMBC Group is the first Japanese financial institution to offer such an integrated AI system to customers. The Group operates in over 40 countries and Sumitomo Mitsui Financial Group Inc. (SMBC Group) is the 12th biggest bank in the world by total assets. To maintain and try to grow their large market share, they need to constantly innovate and are at the forefront of emerging technologies.

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One way they are doing this is to improve efficiency and streamline the customer experience with Allganize’s technologies. Allganize combines robotic automation with Natural Language Processing to automatically answer and route customers’ requests in real-time. This gives agents more time to focus on higher value issues and increase customer satisfaction. The first step in executing SMBC Group’s vision in transforming its business operations is integrating Allganize’s technologies into Sumitomo Mitsui Card Company and SMBC Nikko Securities.

“Allganize is honored to partner with such a forward thinking and innovative organization,” Changsu Lee, Founder and CEO of Allganize. “This represents a significant step in our commitment to providing seamless, efficient, and stress-free customer support as well as business automation across the world through AI.”

Allganize’s technologies are the result of extensive research, product design based on customer feedback and an experienced team focused on developing high impact AI solutions. They are built with the goal of increasing productivity in every aspect of business operations. Allganize is trusted and chosen by companies around the world with enterprise customers spanning the USA, Japan, and South Korea across multiple industries, including financial services, insurance, e-commerce, consumer products, consulting, human resource and government agencies.