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State Department Federal Credit Union Moves Core and IT Infrastructure to Jack Henry Private Cloud, Gains Flexibility and Faster Path to Innovation

Serverless environment gives credit union more secure remote work environment and time to address members’ needs while bolstering business continuity and disaster recovery

Jack Henry & Associates, Inc. is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Its Symitar division announced that State Department Federal Credit Union (SDFCU) has moved its Episys core and entire IT infrastructure to Jack Henry’s private cloud environment.

SDFCU made the strategic transition to a serverless environment to enhance its overall technology infrastructure posture, as well as to create added flexibility in employees’ remote work options and to better focus resources on critical trends like payments innovation. Headquartered in the Washington, D.C. area, SDFCU faces tough competition for IT talent and needs to optimize the role of its existing team. Moving all systems off premise and transferring routine maintenance and upgrades to Jack Henry allows the credit union to provide better service and be quicker to market with the solutions its members want and need.

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Jay Luo, Director of Information Technology at SDFCU, said, “Our new hosted relationship with Jack Henry gives balance to our business. We can now prioritize new offerings or changes that bring real value to our members and broader community. And, we are enabling a stronger, more empowered remote workforce when we need it most.”

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The ability for employees to work from anywhere is a big draw for D.C. area residents, even before it became necessary with the pandemic. Having the entire network hosted in Jack Henry’s private cloud makes this process much easier and more secure, without limiting the staff’s performance.

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By moving to a cloud-based delivery module, SDFCU also reduces IT-related operating costs. For example, the credit union was investing significant time and resources conducting regular business continuity exercises. Now, SDFCU can confidently rely on Jack Henry’s extensive infrastructure and disaster avoidance and preparedness measures. Luo added, “Jack Henry’s ongoing testing of its business continuity plans and processes adds no costs, protects us from disruption of service, and enables our team focus on activities that are meaningful to our members.”

By outsourcing its core and network services, SDFCU also benefits from the modern technology, strict regulatory compliance, and security expertise provided by Jack Henry.

Shanon McLachlan, president of Symitar, said, “State Department Federal Credit Union is gaining a great deal of efficiency by relying on the Jack Henry private cloud for their core and IT infrastructure. Converting to a serverless environment takes the burden of disaster recovery, maintenance and recruiting IT personnel off the credit union; it provides an improved working environment for employees and allows them to focus on innovations that improve member service. This multi-billion credit union is an example of the benefits our private cloud can provide, regardless of an institution’s size.”

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