The iconic Mackinac island property selects Optii for better flow of communication and tracking of service requests
Optii Solutions, the leading hotel operations software, announced that Grand Hotel on Mackinac Island in Michigan has selected Optii as its hotel operations solution for housekeeping, service, and staff communication.
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Grand Hotel joins the Optii family as the third Davidson Hospitality Group property after The Don Cesar and The Alexander. Since first opening in 1887, Grand Hotel continues its legacy as a premier vacation destination on Mackinac Island. Not only is it a National Historic Landmark and considered one of the best hotels in Michigan, but Grand Hotel is also recognized as one of the top 10 all-inclusive resorts in America.
Optii was selected because of its unique ability to connect front and back of house with flow of information from the PMS to Optii housekeeping and service. Optii chat acts as a powerful addition for staff communication between the departments. Because of the expansive property and premium services, such as everyday turndown service for all guests, Optii housekeeping will deliver both productivity gains and a new level of insight and control over the operation.
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David Jurcak, President, Grand Hotel, said: “After reviewing Optii’s solution and having a background in housekeeping and operations myself, the choice was pretty simple. We are excited to get started with Optii and reap the benefits of higher efficiency, improved communication, and better collaboration across teams. Ultimately this will translate into an improved guest experience, and that’s what it’s all about for us.”
Katherine Grass, CEO, Optii Solutions, said: “We are very excited to welcome Grand Hotel to the Optii family. To me, it’s particularly gratifying when a leader with a housekeeping background recognizes what Optii can do, not only for the operation, but for the teams making it all come together. That’s how I know we’re doing it right. It’s for this very same reason we hire from within the industry, and especially those with housekeeping and operations experience.”
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