GreySkies Service Assurance Software Platform Helps Orange Egypt Reduce Operational Costs

GreySkies provides end-to-end visibility for Orange Egypt’s fixed and mobile networks

GreySkies, a telecommunications service assurance software provider, announced the completion of the deployment of its market-leading platform at Orange Egypt, the world’s leading telecommunications operator, enabling the reduction of their service assurance operational costs by 76%. These results were achieved by consolidating many expensive assurance tools, and right sizing the associated resources in the process. Furthermore, the advanced GreySkies capabilities in Machine Learning and Automation will enable Orange Egypt to model their services and address service degradations before impacting customers.

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Orange Egypt felt comfortable going with GreySkies’ leading Universal Service Assurance solutions based on its superior technical capabilities, compelling business value proposition and high ROI, and thus, becoming the unifying platform to manage the performance of all its network services and correlate them with their customers’ experience.

“With the ongoing network transformation that Orange is going through, it is critically important to have a cutting-edge service assurance platform to help us pivot successfully in an ever-changing market,” said Ayman Amiri, Orange Egypt Chief Technology Officer. “We couldn’t be happier to work with a proven company like GreySkies, and we look forward to continuing working with them to provide better service quality to our customers.”

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Monther Muharram, Director of Mobile & Fixed Core said, “With the universal nature of the GreySkies Service Assurance platform, it allows us to have one pane of glass to quickly and comprehensively monitor all our services and the impact on our customers. We are thrilled with the results we have seen thus far and look forward to continuing to capitalize on that platform after seeing the true impact GreySkies has on reducing our service assurance operational costs.”

“It is a great privilege for us to work with Orange Egypt, the operator of the fastest network in Egypt, and to partner with them through their transformation initiatives positioning them for IOT and the multi-cloud. It is indisputable that service quality is a determining factor in customer retention and acquisition. By deploying the GreySkies technology, Orange Egypt can quickly identify and resolve network issues through automation and advanced machine learning analytics” said Ahmed Mokhtar, GreySkies Chief Executive Officer.

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