Healthmine and Press Ganey Work Together to Enable Predictive Member Experience Insights for Health Plans

Press Ganey predictive insights will be integrated in Healthmine’s Stars CRM Platform to enable deeper understanding and action that enhance member experience and improve CAHPS performance

Press Ganey, the leader in patient, member, employee and consumer experience across the healthcare ecosystem, announced an API integration with Healthmine, the leader in technology-enabled member engagement and reward solutions for health plans, to enable health plans to create a clear plan to improve Consumer Assessment of Healthcare Providers and Systems (CAHPS) performance and close gaps in member experience and execute that plan through Healthmine’s Stars CRM^® Platform.

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Press Ganey and Healthmine are working together to enable a clear path to CAHPS improvement and address member experience challenges for health plans. Read more:

“The interoperability of Press Ganey data with the organizations’ existing tools is making it easier than ever to holistically understand and improve experience in all facets of healthcare,” said Darren Dworkin, President and Chief Operating Officer at Press Ganey. “We’re excited to be equipping health plans on the Healthmine member engagement platform to take impactful action that will improve their member experience and Star Ratings.”

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With insights from Press Ganey’s Impact Analytics Predict solution, users are able to predict which members are most likely to be satisfied and dissatisfied with each CAHPS domain and which members are most highly engaged with their own health care. From there, Healthmine’s member engagement solution delivers targeted outreach directly to engage member cohorts to schedule appointments, address pain points and coordinate the appropriate care. The result is improved organizational CAHPS and Healthcare Effectiveness Data and Information Set (HEDIS) performance – both of which are major components of a Star Rating.

“Integrating Press Ganey’s predictive insights into our platform gives Healthmine the opportunity to support our health plan clients in delivering the best possible member experience down to the last mile,” said Bryce Williams, President and Chief Executive Officer at Healthmine. “We look forward to equipping health plans with this deep knowledge so they can make measurable improvements to the experiences, outcomes, and engagement of members.”

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