Event Brings the Call Center Community Together to Learn about Trends and Emerging Issues October 16-19 in Orlando
ICMI’s Contact Center Expo, which brings call center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the contact center industry, announces the event keynotes. ICMI’s Contact Center Expo takes place October 16-19 at the Loews Royal Pacific Resort in Orlando, Florida.
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“We pride ourselves on offering impactful independent content by industry leaders. From chatbots to remote onboarding to metrics, all of our presentations will help call center professionals move their contact centers forward and deliver on their business’ strategic goals.”
Cindee Stott, Event Director, ICMI’s Contact Center Expo said, “We pride ourselves on offering impactful independent content by industry leaders. From chatbots to remote onboarding to metrics, all of our presentations will help call center professionals move their contact centers forward and deliver on their business’ strategic goals.”
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2023 Keynote Presentations
Brad Cleveland, ICMI Founding Partner, will deliver “Your Future in the Contact Center.” Cleveland will delve into how the changes taking place in technology, customer expectations, the workforce, and the economy, will reshape contact centers and how roles need to evolve. This presentation will provide context and perspective to help attendees lead their team and organization into the future.
Alex Weber, American international keynote speaker, award-winning entertainer and American Ninja Warrior, will deliver “UNSTOPPABLE.” As both a host and a competitor on American Ninja Warrior, Weber will talk about overcoming challenges and being unstoppable. In this presentation, Weber will share his battle-tested system to achieve peak leadership and performance in the most critical moments.
Technology strategist and futurist Crystal Washington, CSP, will present “How Generative AI Will Impact The Future of Work.” Technologies like ChatGPT are quickly becoming the most effective and efficient way for busy professionals to increase productivity and for businesses to drive profit. This session will help attendees understand what generative AI is and is not, its limitations and best applications; discover the top ten trends that will impact people, the workplace and the industry; and uncover tips and tactics for getting ahead of the curve.
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