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ISG Expands ISG Provider Lens Research with More Studies of Technologies Critical to Digital Transformation

Series will introduce studies of organizational change management and enterprise training and development while generating new content, including podcasts

Information Services Group , a leading global technology research and advisory firm, will publish 47 major provider evaluation studies in 2023, adding important new subject areas to its influential and widely referenced ISG Provider Lens research series.

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“This is especially true of technologies and tools for OCM and training, which are essential capabilities for achieving transformational change and positive employee experience.”

The ISG Provider Lens series includes four new quadrant studies for 2023: Organizational Change Management (OCM) Platforms and Tools; Enterprise Training and Development Tools and Digital Adoption Platforms; Supply Chain Services, and Environmental, Social and Governance (ESG) Services, reflecting the growing importance of these topics for enterprises worldwide. In addition, 16 current studies will be expanded to new geographies and markets for 2023, including reports on Mainframe Services and Solutions and HCM Technology Platforms focused on the U.S. public sector.

“Our new studies for 2023 will explore how service providers are helping enterprise clients adapt to new challenges and accelerated change in the post-pandemic economy,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “This is especially true of technologies and tools for OCM and training, which are essential capabilities for achieving transformational change and positive employee experience.”

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The 47 ISG Provider Lens studies for 2023 also include coverage of other trending topics that are increasingly relevant as enterprises navigate the challenges of remote and hybrid work and widespread talent shortages. These include continuing studies of human resources outsourcing and transformation services, human capital management technology platforms, workplace services and cybersecurity. ISG will also continue reports that were added in 2022, including on media and communications services, travel/hospitality and transportation, digital engineering and payroll solutions and services. Dedicated reports will continue to focus on provider partners of Oracle and Workday, in addition to the partner ecosystems around the Google, AWS and Microsoft clouds.

The unique, proprietary content included in ISG Provider Lens studies continues to expand. Under the growing ISG Provider Lens Star of Excellence™ program, which is based on findings from the “ISG Voice of the Customer” client satisfaction research, ISG plans to include client experience ratings and scores for each participating provider in all studies released in 2023. Each quadrant report will continue to include information on enterprise buying behavior and market trends in the reports’ Executive Summaries.

For the first time, the 2023 ISG Provider Lens series will include clusters of studies on related areas, such as IoT, digital engineering and manufacturing. For providers, this will streamline the process of responding to surveys for the related studies, allowing them to fill in responses throughout the year.

ISG Provider Lens Archetype reports, which offer unique evaluations of providers from the perspective of specific buyer types, will continue in a recently updated format with even more details about how each provider meets the core requirements of each type of customer.

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