Itential Debuts ServiceNow Application to Enable Cloud-Like Service Delivery for Infrastructure Changes

Itential, the leader in hybrid cloud network infrastructure automation and orchestration, announced at Cisco Live EMEA 2023 the release of its new certified ServiceNow application, available today in the ServiceNow store. The application simplifies the consumption of network infrastructure automations by providing ServiceNow users with a turnkey method to run automations that enables cloud-like service delivery for infrastructure changes.

“IT organizations are consistently pushed to more efficiently deliver network and infrastructure services and to provide a more cloud-like experience to end users,” said Chris Wade, CTO of Itential. “Itential’s new ServiceNow app provides an out-of-the-box experience for discovering available Itential automations for ServiceNow users and enables ServiceNow teams to leverage Itential’s Network API to deliver self-service, on-demand infrastructure services.”

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Itential’s low-code automation platform provides network and IT teams with the ability to rapidly build and run automated workflows for managing the deployment, configuration, and change process across hybrid, multi-cloud infrastructure. Its API-first approach enables easy integration with any IT systems, network technologies, automation tools, custom-built scripts, and CI/CD pipelines and toolchains for end-to-end network automation.

Itential’s existing ServiceNow integration enables network teams to build workflows that include common ServiceNow tasks, such as opening and updating tickets. With the new Itential ServiceNow app, IT organizations can access their automations directly from the ServiceNow platform, completing complex requests faster, increasing efficiency, and reducing overall IT backlog. For ServiceNow users managing change requests and incident tickets, they can run published network automations to complete those tickets and close them out efficiently.

Additional key features of the Itential ServiceNow app include:

• Codeless integration that enables ServiceNow users to run network and infrastructure automations published in the Itential Automation Platform.
• Dynamic discovery within ServiceNow of newly published automations in the Itential Automation Platform.
• Simplifies the process to scale the use of infrastructure automations to any ServiceNow user.
• Provides a concise way to deliver self-service and end-to-end automation, reducing manual ticket churns.

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