JumpCloud Finds Organizations Embracing AI Despite Security Concerns

JumpCloud Inc., announced the findings from its Q1 2024 small to medium-sized enterprise (SME) IT Trends Report, “State of IT 2024: The Rise of AI, Economic Uncertainty, and Evolving Security Threats”. The report provides updated survey results and new findings to the company’s biannual SME IT Trends Report, which was first released in June 2021. The latest edition of the report delves into the impact of artificial intelligence (AI) on identity management, security challenges, economic uncertainties, and the growing reliance on managed service providers (MSPs) in IT operations.

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JumpCloud commissioned this biannual survey of SME IT admins to gain unique insights into the day-to-day experiences of IT professionals who power and secure operations without enterprise-level budgets and staff. The most recent survey results, polled from admins in the U.S., U.K., and India, indicates how quickly AI has impacted identity management and highlights that IT professionals have both big hopes and big fears in their response to it. With a strong majority of respondents both planning or actively implementing within the next year and advocating for AI investment, IT leaders clearly see potential benefits from deploying AI in their workplaces. But IT admins report notable concerns around their organizations’ current ability to secure against related threats—and personal concerns about AI’s impact on their career.

“While AI is the buzzword that grabs headlines, it’s security that remains a paramount concern for IT teams given the increasing sophistication of external threats and rising regulatory pressures,” said Rajat Bhargava, CEO, JumpCloud. “And it’s only getting worse. We found that 56% of admins agree that they’re more concerned about their organization’s security posture now than they were six months ago. To reduce this complexity and anxiety, organizations should look toward solutions that offer a unified, open identity and IT management approach. This can enhance security, mitigate operational disruptions, and alleviate admin burnout.”

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