KPJ Healthcare Partners with Pine Labs to offer Patients Instalment Payment Plans

KPJ Healthcare Berhad has entered into a collaboration with Pine Labs, a leading merchant commerce omnichannel platform, to offer flexible payment options for its patients. This also marks the first of its kind service to be offered at hospitals across Malaysia.

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“Pine Labs’ thriving network of banking partners, which includes key banks in Malaysia, presents us with an extensive reach and ensures our patients across Malaysia can enjoy this new payment option. In turn, the platform creates a highly effective and streamlined record throughout our network of hospitals”

Through the collaboration, payments for KPJ Healthcare’s medical services can be made at Pine Labs’ point-of-sale terminals located at the hospital’s payment counters, via debit or credit card. The Pine Labs platform provides a unique option of converting the payment into a zero-interest instalment plan through its extensive network of 14 banking partners. The instalment plan is available for charges above RM500 for a period of up to 24 months via debit or credit card.

Pine Labs’ Point of Sale (“PoS”) terminals also enables Buy Now Pay Later (“BNPL”) instant conversions and accepts digital payment via popular E-Wallet platforms, including Touch N’ Go, Grab Pay, Boost, WeChat Pay, Shopee Pay, and Alipay, among others.

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As part of the first phase of the implementation, more than 30 Pine Labs terminal has been deployed in KPJ Healthcare’s hospitals in the Central and Southern Regions, while subsequent roll-out in the remaining KPJ Healthcare hospitals will be carried out in phases. Full deployment is expected to be completed by the first quarter of 2023 (“Q1 FY2023”).

Norhaizam Mohammad, Officer in Charge (“OIC”) cum Chief Financial Officer (“CFO”) of KPJ Healthcare said, “Our collaboration with Pine Labs marks an important milestone as we expand our payment options for our patients. This is in line with our commitment to provide high-quality and accessible healthcare to all Malaysians. This will also empower our patients to plan their medical expenses better and allow for greater flexibility in getting the quality healthcare they seek.”

“Pine Labs’ thriving network of banking partners, which includes key banks in Malaysia, presents us with an extensive reach and ensures our patients across Malaysia can enjoy this new payment option. In turn, the platform creates a highly effective and streamlined record throughout our network of hospitals,” she added.

Sharad Gulhar – Head of Merchants Business – APAC, Pine Labs commented, “Malaysia has a well-established reputation of being a world-class medical tourism destination. We are pleased to play our role in creating greater convenience for the country’s thriving healthcare sector and introduce affordable ways to pay digitally. Our partnership with a renowned healthcare institution like KPJ Healthcare enables us to deliver seamless, speedier, and secure digital payment transactions to patients and their loved ones. We believe healthcare as a segment is ripe for disruption when it comes to instalment payment purchase options as affordable healthcare is everyone’s right and providing it to all is what we strive for at Pine Labs.”

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