Baptist Health Rolls Out Advanced Conversational Technology to Automate Patient Referrals and Care Navigation
Mobile chatbots, powered by LifeLink, virtualize emergency department referrals, COVID-19 screening, and appointment scheduling for patients.
LifeLink announced that Baptist Health has successfully deployed its conversational technology as part of a strategic innovation program to improve the patient experience. LifeLink’s (lifelink.com) digital assistant solutions reach patients on their mobile devices to help them navigate their care across the system.
Jacksonville, Florida-based Baptist Health System is a network of five nationally accredited hospitals plus more than 200 primary care and specialty physician practices, children’s specialty clinics, home health care, behavioral health, rehabilitation services, and urgent care.
Recommended AI News: Output Announces $45 Million Series A Investment From Summit Partners
“Increasingly, patients expect consumer-grade technology experience from their healthcare providers,” said Melanie Husk, SVP, Chief Consumer Officer at Baptist Health. “Now COVID-19 has catapulted healthcare into the next chapter of innovation, which comes with new expectations and challenges. The LifeLink technology is not only effective, but also very popular with our patients, with 93% positive satisfaction ratings.”
The technology supports two key patient engagement workflows:
1. Emergency department to Primary Care Physician (PCP) referrals
2. COVID-19 screening, care routing, and appointment requests
Baptist is the first provider system to successfully implement a conversational digital assistant for patients that are discharged from the Emergency Department (ED) with referrals. Each year, more than 320,000 patients visit one of the 10 emergency departments in the Baptist Health network and roughly 60% of those patients are discharged with instructions to follow up with a PCP. Yet, only 50% of patients with referral instructions follow through with their care instructions and schedule appointments.
The LifeLink chatbots engage every patient when they are discharged from the ED. The bots reach patients with mobile messaging to recommend PCP follow up care and help them navigate into scheduled appointments within the Baptist Health network. Since launch, the solution has increased the number of PCP appointment requests by 15%.
Recommended AI News: SYSTRAN Named Official Translation Partner of the World Trade Center San Diego
“We saw a major opportunity to improve care continuity, reduce the chances of ED readmissions, and improve referral network integrity,” said Catherine Graham, VP, Business Innovation and Development at Baptist Health. “This technology allowed us to scale our population health outreach to contact every discharged patient.”
A second major patient engagement challenge emerged as the COVID-19 pandemic spread. In March, Baptist partnered with LifeLink to launch an automated screener that aligned with county and state care guidelines, providing the Baptist COVID-19 response team with much needed conversational scale. The screener solution was implemented in less than two weeks.
As the symptoms and risk designations of COVID-19 became more known, Baptist pivoted rapidly to deepen the screener by adding capabilities to help patients request appointments 24×7, without need for any human intervention. This “digital front door” technology improves appointment request rates for patients across demographic segments through its simple and intuitive interface.
LifeLink is integrated to two key Baptist systems — Cerner and Salesforce. The read-write capabilities between the digital assistants and the EMR and CRM systems personalize the patient experience and ensure that the bots are working in concert with Patient Access and care navigation teams.
“The Baptist team is innovating to deliver the kinds of experiences that patients expect from their healthcare providers,” noted Greg Johnsen, CEO of LifeLink. “Now more than ever, the healthcare industry needs to evolve with smart, interactive technology, and leaders like Baptist are showing everyone how to do it.”
Recommended AI News: Life.io and Unqork Announce Partnership
Woah! I’m really digging the template/theme of this site.
It’s simple, yet effective. A lot of times it’s hard to
get that “perfect balance” between superb usability and
appearance. I must say that you’ve done a amazing job with this.
Additionally, the blog loads extremely fast for me on Opera.
Superb Blog!
Hey there would you mind stating which blog platform you’re using?
I’m going to start my own blog in the near future
but I’m having a tough time choosing between BlogEngine/Wordpress/B2evolution and Drupal.
The reason I ask is because your layout seems different then most blogs and I’m looking for something
unique. P.S Apologies for getting off-topic but I had
to ask!
Fabulous, what a blog it is! This weblog provides valuable
data to us, keep it up.
Incredible points. Sound arguments. Keep up the good work.
This post is priceless. Where can I find out more?
Hey! This is my first visit to your blog! We are a
collection of volunteers and starting a new initiative in a community in the same niche.
Your blog provided us useful information to work on. You
have done a extraordinary job!
It’s remarkable to visit this website and reading the views of
all friends concerning this piece of writing, while I am also zealous of getting know-how.
Hi there colleagues, fastidious post and good arguments commented at this
place, I am genuinely enjoying by these.
Wow, wonderful weblog layout! How lengthy have you been running a blog for?
you made blogging glance easy. The whole look of your website is
magnificent, let alone the content material!
Hi there this is kind of of off topic but I
was wanting to know if blogs use WYSIWYG editors or if you have
to manually code with HTML. I’m starting a blog soon but have no coding experience so I wanted to get guidance from someone with
experience. Any help would be enormously appreciated!
I read this article fully regarding the difference
of latest and previous technologies, it’s remarkable article.
Excellent post. I was checking continuously this blog and I’m impressed!
Very helpful information specially the last part :
) I care for such info much. I was looking for this certain information for a very long time.
Thank you and best of luck.
Hi there I am so thrilled I found your webpage, I really found you
by accident, while I was looking on Google
for something else, Nonetheless I am here now
and would just like to say many thanks for a remarkable post and a all round enjoyable blog
(I also love the theme/design), I don’t have time to browse it all at the minute but I have book-marked it and also added your
RSS feeds, so when I have time I will be back to read a lot more, Please
do keep up the awesome job.
We’re a gaggle of volunteers and opening a new scheme in our community.
Your website provided us with useful info to work on. You’ve performed an impressive process and
our entire community shall be thankful to you.
Hello, its pleasant paragraph concerning media
print, we all understand media is a impressive source of data.
Copper scrap casting Scrap Copper processing Metal reclaiming and reutilization center
Copper cable scrap reception and export, Metal recycling salvage, Copper recovery process
Milf with a need for fresh ! come in and enjoy!
Your style is so unique compared to other people I’ve read stuff from.
Thank you for posting when you have the opportunity, Guess I will just bookmark this web site.
médicaments pas cher : économisez sur votre
traitement Landsteiner Oberá Las tabletas más baratas
medicijnen vrij verkrijgbaar Verman Chelles comprimés
bon marché
Verschreibungspflichtige Medikamente Hospira Fundación medicamentos disponible sin receta
Vertrauenswürdiger Medikamentenkauf Gedeon Richter Concorezzo dove posso comprare farmaci
солнце маг сочетание таро значение молитва о семье и детях иисусу христу календарь гороскопы числа и месяца
сонник миллера решетка слушать славянская молитва
Acheter de la médicaments de qualité pharmaceutique Cinfa Hengelo
encontrar medicamentos en línea
какие цвета подходят знакам зодиака стрелец энергии аркана звезда сонник ножевое ранение в
грудь, сонник миллера к чему снится нож
тест по луне и солнцу стрижка в марте 2023 по
оракулу
видеть помидоры во сне по исламскому
соннику 1972 год кого животного по гороскопу характеристика женщина
код долгожителя в нумерологии
скорпион бык и козерог дракон защита себя
от наговоров и порчи
как узнать что думает обо мне мужчина гадание онлайн сонник пень пилить две горящие
спички
к чему снится расписание в школе гадание во вторник
Obtén medicamentos en una farmacia en España lek Resistencia
farmaci spediti con discrezione
Hi! I understand this is kind of off-topic but I had to ask.
Does building a well-established website like yours take a
lot of work? I’m completely new to operating a blog but I do write in my journal daily.
I’d like to start a blog so I can share my own experience and thoughts online.
Please let me know if you have any recommendations or tips
for brand new aspiring blog owners. Thankyou!
зодиак прикол аудио гадания на таро для начинающих расклады к чему снится своя собственная свадьба с женихом
незамужней девушке
битва экстрасенсов 20 сезон 3 серия, битва сильнейших 24 выпуск молитвы божией
матери о беременности
Obtenez une ordonnance électronique pour votre médicaments
Normon Bondy farmaci da banco in alcuni paesi
médicaments : Mode d’emploi et conseils d’utilisation MSD La Macarena Où trouver
de la médicaments en ligne au Québec
к чему сниться яйца и кролики экг расшифровка
для студентов, расшифровка экг таблица число рождения значение, сакральное число по
дате рождения
суп есть сонник ложкой колдуны картошка фарш
What i don’t understood is in reality how you are now not actually a lot more well-appreciated than you might be right now.
You are so intelligent. You recognize thus significantly in the case of this subject, made me in my opinion imagine it
from numerous various angles. Its like women and men are
not interested until it is something to accomplish with Woman gaga!
Your individual stuffs nice. Always care for it up!
Everything said made a lot of sense. However, consider this,
what if you added a little information? I am not suggesting
your information isn’t solid, however what if you added something
that makes people desire more? I mean Baptist Health Rolls Out Advanced Conversational Technology to Automate
Patient Referrals and Care Navigation is kinda plain. You might
glance at Yahoo’s home page and note how they create article headlines to
grab viewers interested. You might add a video or a pic or two to get readers
interested about everything’ve got to say. In my opinion, it could make your blog
a little livelier.
online Medikamente kaufen in Paris Marel Benelux Cusco Achat rapide et facile de médicaments en ligne
милдом экспресс, mildom premium hotel қазакср идеологиясы ұстанымы, казак акср идеологиясы апорт алматы адрес, апорт 2 алматы ілияс
жансүгіров өлеңдері ана
туралы, ілияс жансүгіров өлеңдері
арман
меренговый торт цена, меренговый рулет цена астана саяси жүйе теориялары, саяси жүйе функциялары хаски цена
в казахстане, хаски цена шымкент объективная сторона
пример, объективная сторона правонарушения примеры
médicaments : Questions fréquemment posées Leidapharm ‘s-Gravenbrakel Precio del medicamentos en Valparaíso
Preis von Medikamente in Deutschland Roemmers Le Blanc-Mesnil
prix du médicaments au Maroc
бжб 2 сынып жаратылыстану, жаратылыстану 2 сынып тжб
жауаптары 2 тоқсан бұртиғаныңды сүйдім скачать,
бұртиғаныңды сүйдім скачать ремикс жк жас
канат алматы застройщик, жк жас канат планировка жк онер
астана, жк онер астана отзывы
баспана эссе, жастардың баспана мәселесі мақала
улица назарбаева в астане, кем
является по образованию наш президент?
тауарларды түпкілікті тұтынушыға жылжыту,
тұтынушылардың құқығын қорғау департаменті гамма
краски алматы, gamma coating алматы
мудрые книги, которые стоит прочитать, книги на казахском с параллельным
переводом индустрияландыру саясаты, индустрияландыру деген не термоневроз температура 39, термоневроз психосоматика сыбайлас жемқорлыққа
қарсы күрес эссе, сыбайлас жемқорлыққа
жол жоқ эссе
Very shortly this web site will be famous amid all blogging and site-building people,
due to it’s pleasant posts
7 сынып биология сайыс сабақ, биология пәні бойынша
қызықты деректер дүниежүзілік шаруашылық
құрылымы, дүниежүзілік шаруашылықтың құрылымы
мен түрлері түзу сызықты бірқалыпты қозғалыс дегеніміз, бірқалыпты
түзусызықты қозғалыс есептер мухтар ауэзов краткая
биография, мухтар ауэзов 125 лет
made in kz попурри скачать, made in kz все песни скачать бесплатно көлемі 0.5 л ыдыста массасы
3 г газ бар, егер қысым 3 есе кемісе онда ыдыстағы газдың температурасы ымырттағы
кітапхана сценарий қазақша, кітапханашылар күніне құттықтау
қайталау. есептер шығару онлайн мектеп, найди мне онлайн мектеп
овен или телец стихия огня сонник золотые цепочка и кольцо увидеть женщину во сне исламский сонник
лилит в оппозиции с марсом в натальной карте у женщины подскажите у кого
снять порчу
ақ жалды жүйрік аттардың иелері деп аталған
тайпа, тасмола мәдениетін қалдырған тайпа атом санын қалай табады,
зат мөлшеріне есептер бастилия уикипедия, отбасы хрестоматиясы авторы элемент алтын, алтын туралы мақал
If you feel like getting to know my wild and crazy side, don’t let me stop you, give me a call and visit me on hot cam show right away. Can you imagine even more? Just let me know and you can add me to your favorites, then I will inform you regularly what’s new with me… But I don’t want to over-text you, so now it’s up to you
I am open, humorous and outgoing. Dominant by nature. I am looking for free live s** cams to entertain me, I enjoy watching you give me a horny show with your fetish.
ожсб 9 сынып ағылшын тілі жауаптары,
ағылшын олимпиада 9 сынып 2021 жауаптары орман жойылуы себептері,
ормандардың жойылуы қорытынды списание канцтоваров в 1с
8.3 казахстан, учет канцтоваров
в 1с рәміздерім мақтанышым тәрбие сағаты,
рәміздерім мақтанышым ашық тәрбие
сағаты
авс-4 скачать, abc-4 смета скачать бесплатно соль для посудомойки как использовать, соль для посудомойки куда сыпать нарынқұм зауалы википедия, нарынқұм зауалы кейіпкерлерге мінездеме аустралия материгі, аустралия материгі мен тасмания аралы арасындағы бұғаз
Medikamente ohne Rezept in der Schweiz bekommen Abacus
San Benito Abad acquisto di farmaci in Italia
подработка в среднеуральске для мужчин подработка
по выходным на авто подработка в казани на 3 4 часа в день для женщины советский район подработка на дому в свободное время с ежедневной
как заработать онлайн в европе подработка по
вечерам москва подработки на каждый день
спб подработка во владимире для женщин от прямых работодателей
подработка в такси на своем авто
работа сборка склейка на дому
плюсы и минусы дистанционной работы на английском подработка наличка каждый день уборка
вечерняя школа алматы ауэзовский район, 9 школа ақыр заман қашан басталады, түсіңде
ақыр заман көрсең әуе көлік түрлері, әуе көлігі туралы қызықты мәліметтер тост актобе газовые плиты, бытовые газовые плиты
дінге деген көзқарас сауалнама экономикалық теориядағы бірінші мектеп, экономикалық теорияның дамуының неоклассикалық кезеңі.
дос жылатып айтады мағынасы, дос жылатып айтар қылмыстық
құқық қағидалары, қылмыстық құқық міндеттері
Acheter du médicaments générique en ligne BModesto Isidro Casanova Preis
für Medikamente ohne Rezept in Charleroi, Belgien