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Bluestream Health and LanguageLine Integrate Telehealth with Language Services

Bluestream Health, a leading provider for telehealth to healthcare providers and health systems has announced an integration with LanguageLine Solutions, the global leader in on-demand language access.

Serving more than 50,000 providers, Bluestream is delivering over 100,000 on-demand virtual care visits a month with average wait times of just 12 seconds. Its virtual care platform provides health systems, clinics, and third-party providers with a simple, low-cost way to build, deploy, and manage complex clinical workflows.

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Bluestream’s new integration with LanguageLine enables on-demand, one-touch access to more than 13,000 professional, medically trained interpreters in 240-plus languages. These connections are made in just seconds, with no appointment necessary.

Rare among telehealth providers, Bluestream has integrated live interpretation into its platform, making language access available via a single click. No additional complex integration steps are required. Both audio and video interpretation can be seamlessly accessed within the Bluestream platform, providing a simple and easy way to deliver a great patient experience, regardless of language need.

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“Being able to offer telehealth visits is key for practices to stay viable in both the COVID and post-COVID world,” Bluestream CEO Matthew Davidge said. “Interpretation must be a priority if telehealth is to fully realize its promise. Our integration with market-leader LanguageLine brings language access to all patients so they can receive the care they deserve.”

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By making world-class interpretation available on-demand 24 hours a day within a telehealth environment, Bluestream’s integration with LanguageLine will improve communication with limited-English patients, as well as the Deaf and Hard of Hearing. The solution lowers the risk of misunderstanding, misdiagnoses, inadequately informed consent, and the inability to follow treatment plans. It has the ability to increase compliance, staff productivity, and most importantly, health outcomes and patient satisfaction.

“Bluestream has taken a major step forward by making one-touch interpretation available on its platform,” LanguageLine President and CEO Scott W. Klein said. “Telehealth can play a major role in narrowing the health disparities that persistently plague vulnerable communities. We are thrilled by the opportunity that this collaboration represents.”

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