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Cedar Partners With West Tennessee Healthcare to Modernize the Patient Financial Experience

Cedar’s patient engagement and payment technology platform will digitize the post-visit billing process for more than half a million patients across the region

West Tennessee Healthcare, the largest healthcare provider and employer in the region, and Cedar, an innovative patient engagement and financial technology platform, announced a partnership to improve the online billing experience for patients.

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“As a public, not-for-profit healthcare system, West Tennesseans depend on us for quality care across the full continuum of healthcare,” said Jeff Blankenship, Chief Financial Officer of West Tennessee Healthcare. “We wanted our patients to have the same level of personalized care and support when it comes to the post-visit financial experience, and we were able to find that partner with Cedar.”

Cedar’s patient engagement platform offers a seamless, intuitive user experience and enables customized outreach, messaging and bill resolution for patients based on a variety of unique factors and preferences. With Cedar, West Tennessee Healthcare is now able to offer digital bill payment options, in addition to providing consolidated statements from a single point of care that includes both hospital and physician billing.

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“Not only does Cedar provide the most frictionless online bill pay experience, but the team was able to complete a successful, on-time implementation with our existing Cerner EHR system – all of which was done remotely due to the ongoing COVID-19 pandemic,” continued Mr. Blankenship. “We are so thrilled that our partnership with Cedar is already off to such a great start, and look forward to seeing the positive impact our new digital platform will have on the patient experience.”

“At Cedar, our goal is to modernize the patient billing experience, so that we are able to drive meaningful engagement, greater transparency, and healthier bottom lines,” said Florian Otto, CEO and co-founder of Cedar. “We are excited to be working with an organization like West Tennessee Healthcare that shares our commitment to putting patients first and that we are able to be part of their digital engagement strategy.”

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