Center for Human Development Chooses Netsmart as Healthcare IT Partner to Bridge Community Programs

The Center for Human Development (CHD) has chosen Netsmart as its healthcare IT partner to deploy a unified technology platform to create clinical, financial and operational efficiencies across 80 high-quality programs and services supporting developmental services, child and family, behavioral health and addiction treatment.

“During the demo, we immediately recognized the Netsmart CareFabric platform delivers out-of-the-box integrated workflows — specifically for child and family, I/DD, substance use and behavioral health — including robust b******, telehealth, consumer portal, analytics and reporting capabilities.”

The Massachusetts-based organization will leverage the industry-leading CareFabric platform to enable its providers to better serve clients, allowing them to spend less time engaging with technology and more time engaging with the children, adults and families they serve.

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“We were looking for a technology partner to provide an integrated platform that supports our diverse programs and more importantly, needed little customization,” said CHD CIO Jennifer O’Brien. “During the demo, we immediately recognized the Netsmart CareFabric platform delivers out-of-the-box integrated workflows — specifically for child and family, I/DD, substance use and behavioral health — including robust b******, telehealth, consumer portal, analytics and reporting capabilities.”

In recent months, the demand for telehealth has significantly increased. Approximately 71% of individuals indicate they are more likely to seek care if they can access telehealth services. “When it came to integrated telehealth services, Netsmart was the leading provider,” explained O’Brien. “Having a link that takes you out of your current solution and into another is not a truly integrated telehealth module. Workflow is very important to us; an integrated solution means we keep the same process but deliver the services virtually.”

CHD operates under the mantra that they are here to find solutions — through this approach the organization has been awarded CARF^® accreditation as well as earning Certified Community Behavioral Health Center (CCBHC) expansion funding. “There are strict requirements for these programs, especially as it relates to reporting and the Netsmart platform meets these federal requirements,” said O’Brien.

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Access to clinical decision support along with clinical, financial and operational key performance indicators (KPIs) will provide insight to drive thoughtful approaches to achieve CHD’s organizational goals to promote, enhance, and protect the dignity and welfare of people in need.

“It certainly is no secret that healthcare is transforming at a rapid pace, making it challenging for many organizations to find a truly integrated platform without plugging the gap with an assortment of third-party solutions to fulfill unique clinical program requirements,” explained Netsmart CEO Mike Valentine. “As the leading provider of technology and services solutions designed specifically for the human services space, it’s exciting to help CHD improve their programs and deliver the insights they need to achieve success in a continuously changing environment. It truly is a team effort.”

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