GetwellNetwork Expands Access to Digital Health Tools Through New Mobile Experience

Expanding capabilities to personal devices provides greater options for all patients and reduces costs for providers

GetWellNetwork, a global leader in patient engagement, announced it released a new mobile experience, GetWell Anywhere, providing patients with easy access to engagement solutions on their personal devices. The new experience, a response to both shifting consumer behavior and an updated care model during the pandemic, enables an interactive patient experience across all settings of care.

The new GetWell Anywhere mobile experience establishes a connected point of access for two of GetWellNetwork’s existing solutions, GetWell Inpatient and GetWell Loop, and is designed to keep patients engaged during their entire care journey with an emphasis on transitions of care, which are typically the most vulnerable points. GetWell Anywhere provides continuity through a consistent experience across a patient’s care journey from pre-procedure preparation to their hospital stay all the way through their recovery at home.

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With this enhanced offering, during hospital stays, patients will now have direct access to educational material about their procedure and post-care needs, can “meet” their care team, view their schedule, order a meal, and control their environment all through their personal mobile device. When transitioning home, that same mobile experience provides post-discharge resources and support from the hospital to help ensure a successful recovery.

“GetWell Anywhere enables patients to use familiar devices to engage in their care. During the pandemic, the adoption of consumer-facing technology in healthcare skyrocketed. Engaging with patients today calls for a solution that puts us right in the palm of their hand and empowers them to have control and access to their own healthcare journey like never before,” said Michael O’Neil, founder and CEO, GetWellNetwork.  “As the healthcare industry faces hurdles with budgetary constraints, a ‘bring your own device’ model can be compelling for smaller or financially challenged hospitals looking to provide access to digital health technology to all patients,” he added.

The GetWell Anywhere mobile experience applies consumer-grade UX, empathetic language, and proven engagement techniques to a comprehensive digital tool that effectively delivers remote care, helps scale acute care team resources, and enables patient self-care. It can be implemented as a complementary modality to existing patient engagement infrastructure investments and can also be used as a standalone solution.

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“The COVID-19 pandemic reinforced the need for proven digital engagement solutions. As we work to engage our diverse patient community, this new mobile experience allows us to scale the impact of a proven patient engagement model through a digital solution available on a patient’s own device,” said Tressa Springmann, CIO of LifeBridge Health in Baltimore, MD.  “This is a benefit of digital tools in a mobile-first era — they allow us to more seamlessly support our entire patient population and reach them where they are and when they need us.”

GetWellNetwork’s solutions are used by 10M+ unique patients annually and regularly garner a patient satisfaction score over 90%. The new mobile experience expands access to patient engagement tools both as an alternative modality as well as when used to effectively democratize access to digital health tools. For more information, visit www.getwellnetwork.com.

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