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Kareo Launches Advanced New Telehealth Solution to Enable Independent Healthcare Practices to Improve Patient Care

Integrated telehealth offering features added functionality, flexibility and ease of use

Kareo, the leading provider of cloud-based clinical and business management software solutions for independent healthcare practices, introduced Kareo Telehealth, a next-generation solution providing advanced capabilities for patient care and ease of use for both providers and their patients.

Kareo introduced telemedicine as part of its integrated platform in 2017 and has been cited as a leader in the field by Frost & Sullivan in 2018. Kareo’s telemedicine solution grew steadily, but the pandemic prompted an increase of 400% week-over-week growth in telemedicine visits and a 2,000% increase in telemedicine adoption among their customers. In addition, Frost & Sullivan currently forecasts that the use of telehealth will increase by over 64% this year and will grow sevenfold by 2025. In response, Kareo has launched its next-generation Kareo Telehealth, its native HIPAA-compliant solution designed specifically to meet the rapidly evolving needs of independent practices.

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Telehealth video visits are easier, more convenient and more flexible for both patients and practices. Telehealth helps to reduce patient no-shows and improve patient outcomes by helping patients better comply with treatment plans and medication management. Due to this improved patient experience, Kareo sees a 98% patient satisfaction rating for video visits. Kareo Telehealth provides a robust, seamless and easy-to-use solution that enables practices to provide the progressive and personal care experience that patients desire.

Zara Wanlass, co-founder and CEO of Alli Center, a Kareo customer, stated, “Our no-show rate has dropped dramatically, by about 35%. We attribute this to both the Kareo patient reminders, and to the flexibility and convenience of telehealth.”

The new Kareo Telehealth solution features faster implementation for virtual patient visits with streamlined activation and customer onboarding, so providers can be up and running quickly. Kareo Telehealth also includes an enhanced interface that is highly intuitive, easy to use and convenient for both independent practice providers and patients. Its full integration with the comprehensive Kareo platform, including electronic health records, practice management and patient engagement modules, means that telehealth ties seamlessly into the daily practice workflow, saving time and money.

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“Our driving mission has always been to help independent practices navigate their toughest challenges, so they can focus on patient care and running a more efficient practice,” said Dan Rodrigues, founder and CEO of Kareo. “Independent practices have never faced a challenge greater than the COVID-19 pandemic, and telehealth solutions are now a literal lifeline between practice and patient. We’re happy to have been able to respond to the rapid increase in demand and make our telehealth solution even more accessible and robust to meet the evolving needs of providers and their patients.”

The new Kareo Telehealth offering is a feature-rich and cost-effective solution. It includes efficient one-click scheduling and makes it easy to switch from an in-person visit to a virtual appointment if the need arises. It supports multiple participants for appointments, enabling group therapy sessions for mental health providers, multiple family members or caregivers, and supports appointment transfers to different clinical staff. In addition, it provides for screenshare capabilities and text chat during the visit.

Kareo Telehealth is also HIPAA-compliant for patient confidentiality. While regulations around telehealth have been relaxed during the pandemic allowing providers to use common consumer-based video conference tools, patient privacy and security regulations will likely be reinstated in the future and having a robust HIPAA-compliant solution will be critical. Kareo customers can now be up and running on a regulatory compliant, fully integrated solution in a matter of hours.

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