Notable Health Powers Regional Vaccine Distribution Strategies; North Kansas City Hospital Automates COVID-19 Vaccine Distribution
Intelligent automation platform deployed to scale efforts of Missouri COVID-19 vaccine coalition.
Notable Health, the leading intelligent automation company for healthcare, announced a partnership with North Kansas City Hospital (NKCH) and its Meritas Health clinics to support COVID-19 vaccine distribution to Missouri residents. NKCH was chosen as one of Missouri’s 16 high throughput health providers and deployed Notable to scale their COVID-19 vaccination efforts through a coalition called Operation Safe.
By using Notable to digitize and automate identification, outreach, scheduling, and pre-visit intake workflows, NKCH is vaccinating more patients, faster, by screening for risk factors and collecting informed consents before patients arrive onsite.
“Notable enables us to rapidly scale the progress that has been made so far,” said Kristen Guillaume, vice president and chief information officer at NKCH. “Intelligent automation has become vital for maximizing capacity and throughput while ensuring a positive patient experience, as we remove frustration from the process.”
Using a technology called Robotic Process Automation (RPA) and Fast Healthcare Interoperability Resources (FHIR), Notable can train bots or “digital assistants” to scan an EMR for open appointment times for patients that meet eligibility recommendations such as a patient’s age or preexisting health conditions.
Any individual from the state of Missouri can request a COVID-19 vaccine appointment through the Operation Safe website. From there, Notable initiates a digital pre-visit screening to eligible patients in the Cerner EHR; collects informed consent and schedules the appointment. After the first vaccination is administered, Notable’s digital assistants automatically reach out to the patients to schedule their second vaccine dose and remind patients of the upcoming appointment.
“We went live with Notable in just one week and scheduled more than 100 patients in the first minute of availability, and 1600 in the first 45 minutes,” said Todd Beardman, MD, chief medical information officer at NKCH and Meritas Health. “By automating core workflows like patient registration, check in and follow up, we have been able to power more than 420 appointments per hour. Intelligent automation gives us the agility to increase the volume of vaccinations on demand, as more supply becomes available, which is our ultimate goal.”
Notable is optimized for ease of use: patients do not need to download an app or create a log-in to complete registration, and information shared from previous visits is automatically populated for patients to review and confirm. As a result, Notable averages a 96% patient satisfaction rating across all patient cohorts, including minorities, patients aged 65+ and patients who are visually impaired or have other disabilities.
Recent patient feedback from the Operation Safe clinic include:
- “Clear expectations for those like me who got our first shot at Operation Safe.”
- “I completed the information on my iPhone using voiceover because I am totally blind. The experience was accessible and easy.”
- “[Notable] gave explicit directions and was simple to use. I am 93!”
- “Very user friendly! I’ve been so frustrated in trying to obtain an appointment by other methods.”
Since the start of the pandemic, hundreds of thousands of automated COVID-19 pre-visit screenings have been performed using Notable’s COVID Triage solution, and thousands of high-risk ambulatory patients were identified and rerouted to telehealth or urgent care.
“The pandemic exacerbated the need for health systems to become more proactive in the way they engage with patients,” said Pranay Kapadia, co-founder and CEO at Notable. “NKCH embraced logistical constraints as an opportunity to leverage automated scheduling capabilities to create a delightful and operationally-efficient workflow for patients, without the manual coordination required by call center staff. We’re proud to support NKCH on their journey to digitally remagine the patient experience and ensure as many patients as possible can access this life-saving vaccine.”