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PM Pediatrics Uses RingCentral’s Modern Cloud Communications Solution to Keep Patients and Employees Connected

RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, announced that PM Pediatrics, the nation’s largest provider of specialized pediatric urgent care, is using RingCentral’s cloud communications solution to help meet the rapid acceleration of patient and staff communications needs amidst the COVID-19 pandemic. RingCentral is enabling patients to connect with health professionals, while enabling their employees to work together while working from home.

Established in 2005, PM Pediatrics has over 60 locations across the country and is growing rapidly. Prior to COVID-19, the urgent care network was already using RingCentral’s cloud communications solution in some of its newer locations. Once the pandemic hit, the increasing volume of patient communications quickly overwhelmed their existing legacy communications infrastructure at older locations.

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In order to improve overall patient communications and engagement as they began to offer COVID-19 testing, PM Pediatrics accelerated the adoption of RingCentral’s cloud-based solution. It was successfully rolled out across most remaining locations in a number of days, allowing the urgent care network to seamlessly reroute patient communications from their busiest locations to doctors located in PM Pediatrics offices less impacted by the current crisis and to update their Interactive Voice Response (IVR) as messaging changed. Additionally, employees based at the organization’s headquarters were able to work from home and maintain business continuity.

“When the COVID-19 outbreak first occurred, it became clear that our legacy phone systems were unable to keep up with the increasing demands from patients and could no longer meet our needs. We knew we needed to accelerate the deployment of RingCentral’s cloud communications solutions across locations in order to support our patients, improve patient engagement and provide them access to the best care,” said Steven Xenos, CIO at PM Pediatrics. “With RingCentral up and running in just a few days, we were able to provide first rate communication for our patients, while also allowing our employees to stay connected and remain productive from anywhere.”

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RingCentral Key Benefits for PM Pediatrics include:

  • Centralized communications: RingCentral allows PM Pediatrics’ IT team to manage all patient communications and reroute calls quickly and easily across 60 office locations, nationwide from one centralized location.
  • Enhanced mobility: PM Pediatrics’ employees use RingCentral Contact Center to handle patient billing needs from any location and maintain business continuity while working remotely.
  • Security and Privacy: RingCentral meets the urgent care provider’s stringent healthcare compliance, security, and privacy requirements so they can cater to patients with ease and without any concern.

“Our focus is providing customers with the communications and collaboration capabilities they need to help their people be productive while serving the needs of their customers during this difficult time,” said Carson Hostetter, senior vice president, worldwide field sales at RingCentral. “We are pleased that with RingCentral’s solutions, PM Pediatrics is able to better serve their patients nationwide during this difficult time.”

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