Salesforce Vaccine Management Now Used by More Than 150 Government Agencies and Healthcare Organizations

By AIT News Desk On Mar 18, 2021

Gavi, the Vaccine Alliance, Louisville Metro, Ochsner Health, Penn State Health, Piedmont Healthcare and the State of California Are Using Salesforce Technology to Help Manage Their Vaccine Programs

Salesforce, the global leader in CRM, announced that more than 150 international, federal, state and local government agencies, and healthcare organizations, are using Salesforce technology for vaccine management and COVID-19 tracking.

“As global COVID-19 vaccination campaigns accelerate, supporting the ‘last mile’ of the vaccination journey is a very critical step,” said Dr. Ashwini Zenooz, Chief Medical Officer at Salesforce. “This is a logistical, supply chain and accessibility challenge that technology is helping to solve and so far, we’ve been able to help millions of people get vaccinated.”

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Vaccine Cloud helps governments, public and private healthcare organizations, businesses, educational institutions and nonprofits design, build and manage vaccine programs at scale quickly. This includes delivering personalized communications campaigns and notifications, self-service registration and scheduling in multiple ways (such as online or over the phone), inventory management and administration, and public health outreach to help ensure equitable distribution. Salesforce technology is being used to help support organizations that reach more than 130 million people in the United States, and has helped drive the success of vaccine rollouts globally, such as:

Gavi, the Vaccine Alliance: In mid-December, Salesforce and Gavi, the Vaccine Alliance, announced they would collaborate to help Gavi in its efforts to provide equitable global access to COVID-19 vaccines. The distribution effort, powered by Salesforce, has already started with Gavi well on its way to delivering at least two billion doses of COVID-19 vaccines by the end of 2021, including at least 1.3 billion doses for 92 lower- and middle-income countries around the globe. Details of the first round of allocations can be found here.
Louisville Metro Department of Public Health and Wellness is using Salesforce technology to power its LouVax platform to help efficiently manage the vaccination rollout for its 750,000 residents. Dr. SarahBeth Hartlage, Interim Medical Director from Louisville Metro Department of Health and Wellness, recently explained how critical these platforms can be: “My team stood up the LouVax program from conception to reality in the space of eight work days. Salesforce technology has been invaluable in allowing us to provide vaccines at an efficient pace. Our average utilization here at LouVax has actually averaged over 100 percent every week since we’ve opened.”
Ochsner Health is using Salesforce to innovate and create a patient-centric approach for its COVID-19 vaccine communications. As Louisiana’s largest nonprofit healthcare system, Ochsner Health is leveraging real time data and key interactions to create one-on-one conversations at scale and help establish patient trust. Using Salesforce to help fill vaccine appointments across the state, Ochsner is able to provide critical vaccine supply updates to over 20,000 patients weekly and keeps patients engaged throughout their entire vaccine journey.
Penn State Health is using Salesforce technology for vaccine management to provide real-time registration, scheduling, vaccine administration, and vaccine inventory management. With Salesforce, Penn State Health is better able to understand how effective their efforts are at combating the COVID-19 virus throughout communities they serve across 29 counties in central Pennsylvania.
Piedmont Healthcare quickly developed call scripts and dashboards that enabled nurses and agents to guide patients through a series of questions focused on COVID-19 risk, exposures and active symptoms. Within five hours of going live, over 150 calls were logged and patients were appropriately triaged to the right level of care. Now, Piedmont is innovating further by using Salesforce to help schedule vaccines for their employees and community members, as well as answer critical patient questions that come into their contact center.
The State of California is standardizing its vaccination efforts via Myturn.ca.gov, an end-to-end vaccine management system powered by Salesforce, Accenture and Skedulo. To date, the State of California has now administered over 12 million vaccines to its residents.

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The Tableau COVID-19 Data Hub lets government agencies monitor COVID-19 spread and vaccine distribution for more than 245 million people in the United States. The Hub is designed to help give governments, businesses, humanitarian groups and other organizations the in-depth data visualizations they need to make effective decisions when it comes to COVID-19 management and vaccine distribution plans.