University Healthcare System Selects Patient Engagement Technology for COVID-19 Vaccine Distribution

USA Health is implementing Twistle’s digital communication platform to support vaccination efforts for its patient population.

Twistle announced that the USA Health has selected its technology platform to increase patient engagement for vaccine distribution.

USA Health is the most comprehensive healthcare organization on the Alabama Gulf Coast and has mobilized a massive effort to deliver vaccines to eligible people throughout the region at the Mobile Civic Center.

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The goal of the program is to ensure that patients know how to schedule both doses of the Pfizer vaccine and can report any adverse events they may experience. USA Health partnered with Twistle to automate patient communications and alert the care team via a dashboard indicator if a patient reports an issue that requires intervention.

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“Our COVID-19 vaccination initiative involves several systems including our EHR and patient portal, and Twistle is helping us track patients who want the vaccine, direct them to our scheduling tool, confirm they’ve received both doses, and monitor adverse events,” said Steve Travers, PhD, MBA, MS, PMP, CHCIO, Chief Information Officer, USA Health. “We are dedicated to making sure our community is safely vaccinated and automating our patient communication will help us do that much more quickly.”

“We have all seen how complicated vaccine administration can be for many health systems and municipalities across the United States,” said Twistle CEO Kulmeet Singh. “USA Health is proactively putting technology solutions in place so they are positioned to move quickly as more vaccine supply becomes available, and that’s very exciting.”

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