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Essentium Expands Services and Support to Accelerate Speed and ROI of Additive Manufacturing Deployments

Essentium, a worldwide leader in industrial additive manufacturing (AM), announced the expansion of its services and support team and the executive promotion of Darren Shackelford to Vice President of Service Delivery Support.

As AM rapidly expands beyond prototyping applications to play an integral part in manufacturers’ production lines, skills and training are key. A recent survey found that, even as the industry moves towards large-scale AM, 28% of manufacturers reported their personnel lacked AM skills. Essentium’s global services and support team help provide access to tools and training to realize the true value of industrial-scale AM.

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Under Shackleford’s leadership, the team will continue to expand in EuropeAsia Pacific, and North America and develop digital-first interactive tools for training, troubleshooting, services, and repair. 

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Said Darren Shackleford, VP of Service Delivery Support, Essentium, Inc.: “While the HSE 3D Printer brings immediate ‘out-of-the-box’ value to manufacturers in terms of speeding time to market and impressive ROI, industrial-scale AM is still a relatively new field so best-in-world support and training is key to customer success. Our support extends across machines, materials, software, and services to ensure optimum operational productivity and efficiency. I have a huge passion for the AM industry, and I am looking forward to pushing the boundaries of our industry together with our customers.”

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Said John Gray, Senior Manufacturing Engineer, Delta Faucet: “Anytime we encounter an issue at Delta Faucet Company, we recognize that other competitors are most likely facing the same problem. It is a race to figure out the solution. We are successful because we are willing to take risks and finding a partner like Essentium who listens and won’t give up until they help us find the right solution allows us to continue to push barriers and win the race.”

Shackleford brings extensive experience from Global Fortune 500 companies, managing teams of engineers and supply chain professionals to design and implement reverse logistics, repair, and fulfillment solutions.  

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