Upcoming ISG Provider Lens report will evaluate providers enabling transformation of product and manufacturing engineering through digital technologies.
Information Services Group a leading global technology research and advisory firm, has launched a research study examining service and solution providers helping manufacturing companies enter the digital age.
The study results will be published in a comprehensive ISG Provider Lens report, called Manufacturing Industry Services, scheduled to be released in December. The report will cover companies offering services and solutions for modernizing product and manufacturing engineering in sectors including automotive, semiconductors and high tech, and airlines and airports.
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Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
Manufacturing is changing worldwide with major innovations that span multiple industry functions. New technologies are reshaping product design, pilot-scale manufacturing, aftermarket services and the relationship between IT and operational technology (OT). At the same time, cloud computing is opening up possibilities for connected products, digital services and IoT, while engineering services are enabling companies to leverage these technologies for greater efficiency and growth.
“Manufacturers see the changes happening in their industries and want to speed up their digital strategies,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Providers and system integrators offer the technology and expertise to support this.”
ISG has distributed surveys to approximately 100 manufacturing services providers. Working in collaboration with ISG’s global advisors, the research team will produce five quadrants representing the services the typical manufacturing enterprise is buying, based on ISG’s experience working with its clients. The five quadrants are:
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- Product Engineering — Airlines and Airports, evaluating providers of engineering support and services for operations, security, maintenance and repair and other functions aimed at enhancing passenger experience. The quadrant also examines provider use of new technologies such as AI and robotics to support solution development.
- Product Engineering — Automotive Autonomous, Connected, Electric and Shared (ACES), assessing providers of services across the product engineering process for next-generation vehicles and software-defined mobility, including digital cockpits, in-vehicle software, vehicle-to-everything solutions and functional safety.
- Product Engineering — Semiconductor and Hi-Tech, covering the engineering and R&D capabilities of service providers in mainstream semiconductor manufacturing, including the potential to enable software-defined product differentiation.
- Mobility Security Solutions, evaluating services and solutions to protect connected vehicles and aircraft from cyberattacks and enable full connectivity to moving platforms over new, ultra-fast communication networks.
- OT Security Solutions, assessing services and solutions for OT, the suite of hardware and software that monitors and controls equipment in a manufacturing environment. The quadrant evaluates providers’ ability to integrate and support smart, connected devices capable of automation, monitoring and other functions.
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Geographically focused reports from the study will cover the global manufacturing services market and examine products and services available in the U.S. and Europe. ISG analysts Avimanyu Basu and Varsha Sengar will serve as authors of the report.
A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as manufacturing services providers can contact ISG and ask to be included in the study.
All 2022 ISG Provider Lens evaluations now feature new and expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback.
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