Findhelp Provides Native Social Care Closed-Loop Referrals With Epic’s Community Referral Network (CRN)

By AIT News Desk On Feb 25, 2022

Release of Findhelp Native+ in the Epic App Orchard, first social care app to integrate with the Epic Community Referral Network (CRN)

-Findhelp, the nation’s leading social care network, is proud to announce the addition of a new offering to the Epic App Orchard Marketplace — Findhelp Native+, the first social care app to integrate with the Epic Community Referral Network (CRN) for Compass Rose and Coordinated Care Management. Findhelp Native+ leverages FHIR APIs so that Epic users can search, refer, and close the loop on social care referrals to the findhelp network directly within the patient’s chart.

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“Partnering with findhelp to engage community organizations is one of our primary social care priorities. The ability to communicate about referrals directly with these organizations through Epic will save our providers a lot of time and effort, leading to better patient outcomes.”

“This is a great step forward for our family of 100+ Epic customers and growing. Our integration is deep: it includes patient consent, facilitates communication between Epic users and organizations in the findhelp network, and synchronizes referral status,” says Nik Buskirk, findhelp’s Director of Interoperability. “And most importantly, we’re making it easier to connect people in need and the programs that serve them. We’re elated to support more than 100 organizations using Epic to improve the lives of millions of patients, directly from the patient chart.”

The findhelp Native+ app is the first solution of its kind available in the Epic App Orchard. It offers Epic Compass Rose and Coordinated Care Management users a way to utilize the findhelp network of more than 550,000 human-verified social care programs directly within their electronic health record (EHR). In real time, healthcare providers can search for local social care resources, refer patients to relevant programs to address their needs, communicate with the community organization, and update referral statuses — “close the loop” — to track patient outcomes, without ever leaving their patient chart.

Native+ is one of the first applications to align with the Gravity Project framework for interoperability. The Gravity Project is a national public collaborative of health and human services stakeholders who are designing data standards for sharing social determinants of health (SDoH) data. By adhering to these standards, Native+ is paving the way for future EHR integrations to meet the Gravity Project’s vision of consent-based social care collaboration between healthcare and community organizations.

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Findhelp has been collaborating with Epic since 2018 to support healthcare customers, and, in addition to Native+, has two other apps in Epic’s App Orchard — SMART on FHIR Launch (Epic-wide), and Native (Epic Healthy Planet). Jaffer Traish, findhelp’s COO, says, “Our mission at findhelp is to connect all people in need and the programs that serve them (with dignity and ease). We’ve observed how communities trust their local healthcare organizations and brands – by enabling this integration, we’re improving the workflows for thousands of navigators and the speed with which people receive help. The findhelp Native+ app is a game changer for Epic and findhelp customers; social care coordination can come to life within the comprehensive health record.”

“We’re very excited to implement the Native+ app across our 30 locations,” says Michaela Frazier, Vice President of Social Support Services at the Institute for Family Health. “Partnering with findhelp to engage community organizations is one of our primary social care priorities. The ability to communicate about referrals directly with these organizations through Epic will save our providers a lot of time and effort, leading to better patient outcomes.”

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