Mercy Introduces Hands-free Way to Search for Medical Providers

Finding a new doctor or contact information for your current health care provider now requires just three simple words: “Alexa, start Mercy.”

Mercy recently launched a skill through Amazon Alexa, a voice-enabled search service available on Amazon devices, including Echo, Echo Dot, Echo Show and Fire tablets. The Mercy skill gives people a hands-free way to find a Mercy primary care provider, pediatrician or obstetrician/gynecologist.

“It’s predicted that voice-activated searches may account for up to 50 percent of web browsing by 2020,” said Dr. Marc Gunter, president of Mercy Clinic. “At Mercy, we realize that people are busy and the last thing they want to do is spend large amounts of time searching for health care services. We decided to introduce the Alexa skill so people can get the information they need quickly and easily with minimal interruption to their day.”

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Using the Mercy Amazon Alexa skill involves three easy steps:

1. Go to “skills” in the Alexa Skills Store and search “Mercy.”
2. Select “enable” to add the Mercy skill to your Alexa device.
3. Get started by saying, “Alexa, start Mercy.”

The Mercy Alexa skill talks you through the steps to find a nearby provider and can send you by text message a link to the profile page of a Mercy clinician to learn more about their background and to schedule an appointment. This voice-activated technology gives you the information you need while doing other tasks, like making dinner or comforting your sick child.

“We are constantly looking for innovative ways to improve the experience for our patients — before, during and after they visit our hospitals and clinics,” said Gunter. “Offering the Mercy Alexa skill to find local providers is just the beginning.”

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So far, the user reviews have been positive.

One person wrote, “The Find A Doctor feature is nothing short of amazing — sent me a link to schedule an appointment right in the Dr’s calendar. How cool is that?”

Someone else wrote, “Wow, well done Mercy!! I’m proud of you as my health care provider for offering this new engagement channel. I can’t wait to see what new things I’ll be able to ask Alexa about Mercy in the future!”

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