MetLife Worldwide Benefits Launches New Program to Help Globally-Mobile Employees Understand their Benefits

MetLife, announced an enhancement to the onboarding process for MetLife Worldwide Benefits members that offers globally-mobile employees a personalized benefits communication experience throughout the first year of their assignment. According to MetLife’s Annual 2022 Expat Employee Benefit Trends Study, 65 percent of globally-mobile employees are looking for more relevant benefits information. The new program was designed to give them the information they need when embarking on a new assignment.

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“MetLife is known for innovative offerings, which continue to support our purpose of helping our customers build a more confident future”

The member welcome journey includes a series of customized informational email communications that target each employee’s unique needs and are delivered when a member hits certain milestones in their assignment. With candid, straightforward messaging grounded in insights, the seamless experience equips globally-mobile employees to make confident, informed decisions and understand all their MetLife benefits and resources.

“MetLife is known for innovative offerings, which continue to support our purpose of helping our customers build a more confident future,” said Fernando Jaime, vice president, MetLife Worldwide Benefits. “Globally-mobile employees face challenges when taking on new assignments, and this type of targeted experience provides them with the information they need to confidently meet those challenges head on,” he added.

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From understanding important policy documents to using an ID card to submitting claims, it can be difficult for employees to understand their benefits, especially during a global assignment. This new benefits communication program uses a high-touch, tailored approach throughout every stage of an assignment, leveraging market research, breadth of tools and resources, and more than 150 years of experience in the market.

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