First-of-its kind initiative by an aftermarket player in the EV space
Ki Mobility Solutions, India’s first full-stack O-to-O (online to offline) digital platform that operates myTVS brand – India’s largest integrated multi-brand vehicle service provider – announced the launch of a comprehensive digital mobility service platform for electric vehicles (EV). Accordingly, Ki Mobility will offer its entire portfolio of solutions and pan India network to help EV manufacturers to jump-start their operations across the country.
The sale of EVs, especially two-wheelers, has been on the rise over the last couple of years and H1 FY22 saw a sale of over 1.18 lakh EV units, which is equivalent to 90% of the total sales last year. Ki Mobility Solutions aims to fill the gap for manufacturers through its digital tech solutions and mobility delivery model to support manufacturers provide customer centricity thereby accelerating their growth plans.
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Further, Ki Mobility Solutions has joined hands with new age EV manufacturing start-ups and leading OEMs across two-wheelers, three-wheelers, LCVs and passenger cars. The digital platform from Ki Mobility Solutions provides the manufacturers with wide service network across 250 plus towns for sales, service, insurance, roadside assistance, charging stations and parts. The range of solutions include Customer Service @Home, Emergency breakdown cum battery assistance, Customer vehicle Delivery@Home for superior purchase experience, Parts delivery@Home, Connected Service through Cloud based diagnostics, Insurance & Cashless collision support, Mobility charging stations (where and when needed) and wide Service Network infrastructure to house charging stations and Service touch points across 250 plus towns in the country.
Commenting on the launch of this new service digital platform, Mr. G Srinivasa Raghavan, Managing Director, Ki Mobility Solutions said, “Launch of digital mobility platform for EV is a milestone moment in the automotive aftermarket industry. The platform provides an opportunity to discover new business models that has been traditionally defined as dealership and independent aftermarket. This platform provides portfolio of solutions that would help Electric vehicle manufacturers provide complete customer centricity that they desire to provide for their customers. Further, Ki Mobility’s cloud based service network would support the accelerated roll-out plans along with service promise to the electric vehicle manufacturers that would help them drive the competitive advantage.”
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Servicing electric vehicles requires specialised skills as compared to ICE (internal combustion engine) vehicles. Realising that technicians servicing EVs have to be trained in different battery operations technology and different power transmission concepts, Ki Mobility Solutions has adequately invested in training around 500 technicians PAN India to service all types of electric vehicles ensuring the highest quality standards.
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