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Navistar Launches New Fleet Service Communications Platform

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International 360 Simplifies the Task of Managing Vehicle Health, Driving Improved Uptime

Navistar has launched International 360, a groundbreaking service communications and fleet management platform that delivers seamless, transparent communications with the International service network, with a comprehensive, easy-to-use interface that supports all-makes fleets.

“We’ve listened carefully to fleets’ input, and understand that the process of managing maintenance and repairs can be complex, challenging and time-consuming,” said Friedrich Baumann, president, Aftersales. “Customers need a single, easy-to-use tool that improves visibility throughout the service process. With International 360, we’re delivering a unified fleet management and service communications platform that maximizes uptime, reduces total cost of ownership and provides a best-in-class ownership experience.”

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International 360 is the only OEM service communications tool that integrates service communications and remote diagnostics into one comprehensive solution. It is integrated with over 24 telematics service providers through the power of OnCommand Connection, Navistar’s advanced remote diagnostics platform, which gives fleets visibility into vehicle health, location data and more. It also has full integration capability with customers’ existing fleet maintenance software providers, fleet management companies and other providers, so that customers can receive International 360 data through their existing systems. And, it is the only OEM service communications tool that supports all-makes fleets within one solution, with no per-VIN surcharges.

International 360 is the latest in a series of innovations from Navistar that leverage connected technology to enhance the ownership experience for customers, including enhanced over-the-air programming and a next-generation factory-installed telematics device. The telematics device, which launched with vehicles built starting in July 2019, was developed through Navistar’s global alliance with TRATON GROUP.

“We’re proud of Navistar’s ongoing, broad-based track record of leading the way on electronic service repair management,” Baumann said. “We’re also excited by our recent all-makes data that show Navistar is the industry leader in 24-hour repair velocity, an important contributor to customer uptime. It’s time to use modern technology to bring customer service to the next level – and International 360 has been designed to do exactly that.”

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Customers who have not yet moved their fleets to International 360 can do so by contacting their local International dealer or their International national account manager. In addition, demonstrations of International 360 can be viewed at the International Truck booth at NACV 2019, the North American Commercial Vehicle show in Atlanta, from October 28 to 31.

Navistar International Corporation  is a holding company whose subsidiaries and affiliates produce International brand commercial trucks, proprietary diesel engines, and IC Bus brand school and commercial buses. An affiliate also provides truck and diesel engine service parts. Another affiliate offers financing services.

Read More: IBM Watson Helps Lufthansa Group Optimize Its Customer Service

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