Pinnacle Family Care Uses eClinicalWorks AI Assistant for PRISMA to Improve Efficiency

By Business Wire On Jan 22, 2024

Providers can accurately review external patient records at the point-of-care using the AI-powered PRISMA search engine

As a small family medicine practice, Pinnacle Family Care struggled to collate and summarize external medical records quickly and seamlessly. They had limited access to visit summaries from hospitals and other organizations using different electronic health records (EHRs). As a result, they spent hours tracking and pulling relevant updates for a single patient’s health information to formulate a comprehensive care plan before the patient’s next visit.

“Identifying the most relevant information from that much data eats into the time providers could spend with patients. The goal of our AI assistant for PRISMA is to allow providers to find the most relevant information quickly so they can give more patients more accurate and timely care.”

Since implementing PRISMA, Pinnacle Family Care can pull together a timeline view of a patient’s medical history within the eClinicalWorks EHR, even if the patient went to a hospital using a different EHR. However, even with all the information in one place, the provider and staff still had to sift through lengthy records and discharge summaries to find relevant diagnoses and treatment updates to provide accurate continued care.

“Before I had the eClinicalWorks AI assistant for PRISMA, I could see a patient’s discharge summary, but it was pages and pages long and took me a while to review all the information,” said John Ray Jr., M.D., president and CMO of Pinnacle Family Care. “With the AI assistant for PRISMA, I can click on a highlight feature and see a summary of the most relevant information to formulate my care plan. This saves me time on administrative work and allows me to see more patients.”

The AI assistant for PRISMA enables customers to generate highlights of a patient’s medical history from various sources. This integration gives physicians and staff a summary at the point of care to enhance productivity and efficiency, so every patient receives timely and accurate care.

“The healthcare industry produces an enormous amount of data,” said Girish Navani, CEO and co-founder of eClinicalWorks. “Identifying the most relevant information from that much data eats into the time providers could spend with patients. The goal of our AI assistant for PRISMA is to allow providers to find the most relevant information quickly so they can give more patients more accurate and timely care.”

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