Point32Health and Included Health Deliver Access to Comprehensive LGBTQ+ Care

LGBTQ+ and gender affirming physical and mental health, community support, and benefit navigation is available to Tufts Health Plan and Harvard Pilgrim Health Care health plan members

Included Health, the first company to fully integrate navigation and virtual care, and Tufts Health Plan and Harvard Pilgrim Health Care, both Point32Health companies, are collaborating to help commercial members* gain access to Included Health’s LGBTQ+ Health services.

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“We are excited to collaborate with the leading innovators in LGBTQ+ care navigation and access to offer best-in-class services in a way that is fully supportive of and attuned to our members’ unique preferences and care navigation needs.”

“Our work with Included Health reaffirms our commitment to supporting the care needs of our health plan members within the LGBTQ+ community,” said Peter Bell, Director of Commercial Strategy & Innovation at Point32Health. “We are excited to collaborate with the leading innovators in LGBTQ+ care navigation and access to offer best-in-class services in a way that is fully supportive of and attuned to our members’ unique preferences and care navigation needs.”

LGBTQ+ Health guides and advocates for individuals and families throughout their entire healthcare experience, providing personalized health benefit support and navigation. Health plan members gain access to a dedicated team, which is led by LGBTQ+ care coordinators, that can connect them to high-quality, in-network affirming care as well as other benefits that extend beyond the traditional healthcare ecosystem, such as relevant social support groups.

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“Research has shown that 40 percent of LGBTQ+ individuals have been discriminated against in a healthcare setting, a crippling reality that too often results in care postponement or avoidance,” said Colin Quinn, president of Communities at Included Health. “We are thrilled to collaborate with an innovative health plan who shares our commitment to whole-person care for everyone. Together, we can engage and build trust with a community that faces barriers to great, personalized healthcare. Whether you are seeking an affirming provider, or you have questions regarding your medications, our highly specialized team gives anyone enrolled in the plan a single point of entry for all healthcare needs. We are here to ensure that all of our members feel safe, understood, and supported.”

Effective as of January 1, 2023, fully-insured (commercial) members of Tufts Health Plan, are able to use Included Health’s LGBTQ+ Health services to gain additional support tailored to their specific needs. Members of Harvard Pilgrim Health Care’s (commercial) fully-insured health plans will gain access to these services later in 2023.

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