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Glia and LitLingo Announce Strategic Partnership to Enhance Compliance Monitoring With AI for Financial Services

Glia customers use LitLingo suite of out-of-the-box AI models to monitor inbound and outbound communications between support agents and financial institution customers to comply with regulations and policies

  • Better and more consistent customer service interactions with higher NPS
  • Glia customers can now benefit from real-time agent training for regulatory requirements and policy enforcement
  • Agents can focus more on customers when they have a compliance safety net

LitLingo Technologies, an AI company providing proactive compliance and risk-mitigation technology and Glia, a leading provider of Digital Customer Service, are partnering to offer AI-driven compliance functionality to Glia customers.

“Glia is excited to share how LitLingo has utilized our AI management platform to offer world-class agent-facing compliance and risk management for customer interactions—a unique use case in the AI provider market”

“The most innovative financial institutions in the world trust Glia with their customer experience and this integration allows them to go the extra mile when it comes to compliance risk,” said LitLingo CEO Kevin Brinig.

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The goal of the integration is to ensure agents provide the highest quality of service to customers while maintaining constant compliance with guidelines and rules established by banks and credit unions. With the LitLingo offering, agents using Glia have access to real-time corrective alerts to create a better, more consistent experience for end-customers and reduced compliance risk for financial institutions.

“Glia is excited to share how LitLingo has utilized our AI management platform to offer world-class agent-facing compliance and risk management for customer interactions—a unique use case in the AI provider market,” said Glia co-founder and COO Justin DiPietro.” It’s critical for today’s financial institutions to not only provide an exceptional customer experience, but to keep everything running smoothly from a compliance and accuracy standpoint.”

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Glia’s Digital Customer Service platform is a communications and collaboration solution that enables financial institutions to connect with customers and seamlessly communicate with them through whichever channels they prefer, including messaging, video and voice, and guide them using CoBrowsing. This is all managed through a single interface, providing a consistent customer experience across all channels while maintaining the same conversation and context even when transferred to a different virtual or human agent.

By leveraging LitLingo’s proprietary AI, Glia customers can reduce human error during interactions with customers and gain insights into compliance and NPS problem areas. Glia customers now have access to LitLingo’s monitoring software that uses natural language understanding to comprehend complex language and identify specific concepts. The net effect is better interactions for end-customers and agents alike, decreased support costs and reduced compliance risk or agent turnover. LitLingo joins Glia’s ecosystem of AI-driven offerings that include Amazon Lex, Google Dialogflow, IBM Watson, Microsoft Bot Framework and a host of industry- and solution-specific AI technology providers.

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