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Reciprocity Bolsters Executive Leadership Team to Make Strategic Impact on Sales, Marketing and Customer Initiatives

New Senior Vice President of Sales, Vice President of Marketing, Vice President of Customer Success Join to Accelerate Growth

Reciprocity, a leader in information security risk and compliance with its ZenGRC solution, announces the appointment of Stephen Thomas as Senior Vice President of Sales, the promotion of Jenny Victor to Vice President of Marketing, and welcomes Rob Schmeltzer as Vice President of Customer Success. Thomas, Victor and Schmeltzer bring deep leadership experience in their respective fields to further position the company for success as it continues hyper-growth in the information security risk and compliance market.

“Stephen Thomas, Jenny Victor and Rob Schmeltzer all are highly sought-after executives with stellar track records. These seasoned leaders will take our sales, marketing and customer success teams to the next level as we execute on the aggressive growth milestones we’ve set for the company”

The company is able to attract top executive talent due to its success in 2020 driven by the exploding need for infosec risk management and compliance solutions. 2020 was a banner year for Reciprocity, despite the challenges of COVID, the related economic slowdown, and the company’s shift to a completely remote workforce. Last year, the company experienced high growth and increased efficiency. Activity on the platform grew by 250% year over year, while the company reduced its cash burn rate by more than 50%. Reciprocity is entering 2021 stronger than ever with a scalable go-to-market foundation for highly efficient growth.

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“Stephen Thomas, Jenny Victor and Rob Schmeltzer all are highly sought-after executives with stellar track records. These seasoned leaders will take our sales, marketing and customer success teams to the next level as we execute on the aggressive growth milestones we’ve set for the company,” said Ken Lynch, CEO at Reciprocity. “Stephen’s experience leading high-performing sales teams, coupled with his achievements in delivering real results that impact the bottom line, make him the perfect addition to the Reciprocity executive team. Meanwhile, Jenny’s marketing expertise and leadership will be instrumental in reinforcing ZenGRC as the top choice for CISOs looking for the fastest, easiest and most intelligent infosec risk and compliance solutions. Rob’s experience building customer success programs will deepen our relationships with customers, and ensure customers continue to achieve their business outcomes. We have plans to do big things in 2021 and beyond, and I’m thrilled to have such visionary leaders join us in bringing our innovative solution to the market.”

A proven executive, Stephen Thomas has over 25 years of demonstrated achievement leading sales teams. As Senior Vice President of Sales, Thomas will play a pivotal role in setting strategic direction for the sales organization that will dramatically impact growth. Prior to joining Reciprocity, Thomas served as Senior Vice President of Sales at Arcserve, where he was responsible for sales strategy and execution, building and developing the sales team, and delivering revenue growth. Previously, Thomas was CRO at Armor Cloud Security, a leading Cybersecurity SaaS company. He has also held executive leadership positions at Cyberbit, Symantec and MessageOne. Thomas serves as a board member to companies including Scanta.

Jenny Victor has more than 20 years of experience creating and executing strategic marketing programs. As Vice President of Marketing, Victor will be responsible for guiding cross-functional teams to implement go-to-market initiatives that drive customer demand and enable sales to generate more revenue. She previously served as Vice President of Product Marketing. Prior to joining Reciprocity, Victor was Vice President, GTM and Enablement at OpenText where she led development of industry solution positioning and messaging, content strategy, customer marketing, and sales enablement. She has a strong background in business intelligence and process management technologies and has also held senior marketing leadership positions at WageWorks, Aria Systems and IBM.

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Rob Schmeltzer has spent over two decades building high-performing customer success teams to enhance and extend the customer lifecycle. As Vice President of Customer Success, Schmeltzer is responsible for developing and implementing customer success programs that will nurture customer relationships at scale, driving product adoption, customer advocacy and increasing net retention. Schmeltzer comes to Reciprocity after serving as Head of Customer Success at Segment, where he built and scaled global teams to manage the post-sale customer lifecycle, improving customer health, increasing product adoption, and driving retention for customers. Schmeltzer has also held senior customer success positions at DocuSign, Cisco Systems and Oracle.

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