RingCentral Drives Momentum and Adoption Across Healthcare Organizations

By Business Wire On Feb 5, 2024

Healthcare customers see 46% increase in staff productivity, a 53% increase in staff satisfaction, and a 42% increase in HCAHPS patient satisfaction¹ from using RingCentral’s trusted HIPAA-compliant communications

RingCentral, Inc., a leading provider of AI-first global enterprise cloud communications, video, webinars, hybrid events, and contact center solutions, highlighted that healthcare organizations are adopting RingCentral for Healthcare solution for its trusted reputation in delivering consistent 99.999% reliability, innovative products, and an industry-leading open platform with rich APIs, plus security and privacy by design standards, and various certifications such as HIPAA and HITRUST. Over the past 18 months, RingCentral has added more than 500 new healthcare customers across small, midsize, and large enterprise segments.

“When we evaluated all the vendors against these criteria, RingCentral was the optimal solution. As a leader in care, the adoption of cloud-based communications through RingCentral enables us to enhance our patient care journey, and aggressively grow our leadership in serving key provider segments across the country.”

Driving Adoption Across Healthcare Organizations

Sun River Health, with 450,000 patient visits annually, selected RingCentral for its reliability and integrated unified communications and contact center solutions.

“We put together an extensive list of must-haves for an enterprise-wide communications solution that would unite our 2,000 employees across 50 distributed locations: reporting and analytics, contact center functionality, cost, mobility, security, and the company’s reputation for support,” said Eric Brosius, Vice President of Technology Services at Sun River Health, New York’s largest federally qualified health center. “When we evaluated all the vendors against these criteria, RingCentral was the optimal solution. As a leader in care, the adoption of cloud-based communications through RingCentral enables us to enhance our patient care journey, and aggressively grow our leadership in serving key provider segments across the country.”

RingCentral also has among four of the largest dental support organizations (DSOs) in the United States, including Heartland Dental. According to Jeremy Stroud, Vice President of Patient Services at Heartland Dental, the nation’s largest DSO, “The thing that still amazes me every day about RingCentral is that it’s enabling our Patient Services Representatives to handle patient inquiries for more than 1,700 dental offices across the country—and in turn letting them provide a better level of service than they’ve ever had.”

“RingCentral for Healthcare is providing a healthcare cloud solution that suits the needs of customers of all sizes, from small clinics to the largest hospitals, for secure, reliable communications,” said John Poli, Healthcare Industry Principal at RingCentral. “According to a RingCentral survey, by using our solutions, healthcare customers saw a 46% increase in staff productivity, a 53% increase in staff satisfaction, and a 42% increase in HCAHPS patient satisfaction. Many healthcare organizations are moving beyond land-locked on-prem models to the cloud, so they can support hybrid care delivery for both in-office and virtual — to better serve patients and staff.”

“RingCentral has a lot going for it in terms of functionality and industry reputation,” said Darryl Flores, director of Gonzaba Medical Group’s Patient Access Center. “But the big differentiator for us was that RingCentral has earned HITRUST certification. For healthcare organizations, that’s the gold standard because it demonstrates the platform meets the requirements of several data-privacy regulations, most importantly HIPAA.”

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