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Aircall’s Next-Gen Cloud-Based Voice Platform Earns it $1 Billion Evaluation

Aircall is now a unicorn company. The cloud-based voice platform acquired $120 million in Series D funding, taking its total evaluation to $1+ billion. Aircall was founded in 2014 and has raised over $226 million in funding. With offices in New York, Paris, Sydney, and Madrid, the company currently has over 450+ employees.

At the time of this announcement, Olivier Pailhes, co-founder and CEO of Aircall said, “Since the beginning of Aircall, we’ve helped thousands of companies to enrich their customer experience through voice channels, with more empathy than ever in the past year. We also witnessed an increasing demand for visibility and data about teams and performances.”

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Currently, Aircall provides a cloud-based voice platform that is helping companies across the globe manage millions of customer support and sales calls every day. Its $120 million in a Series D funding round was led by the Growth Equity business within Goldman Sachs Asset Management, and joined by most of Aircall’s current investors (DTCP, eFounders, Draper Esprit, Adams Street Partners, NextWorld Capital, Gaia Capital Partners), showing their renewed trust in the company’s vision.

Aircall was founded in 2014 with the belief that traditional business phone systems were hard to manage, siloed, and required heavy implementation costs and time. In an increasingly virtual world, businesses were lacking an easy-to-use solution that could integrate with other critical business applications, and support the communications needs of a dispersed and flexible workforce.

Over the past year, remote workforces accelerated digital transformation for companies of all sizes and, at the same time, their customers increased their expectations around personalized and convenient service.

Aircall helps businesses meet those objectives by integrating its cloud-based solution into leading business softwares like Salesforce, Hubspot, Zendesk, Slack, Intercom and many others. This allows businesses to streamline workflows, providing more efficiency for their teams with better visibility, data and insights into their customers’ needs and their teams’ performances.

Ultimately, the solution allows personalized experiences for their customers. Aircall was built to empower any professional to have richer conversations and to allow the phone channel to be accessible, transparent, and collaborative.

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Christian Resch, Managing Director at Goldman Sachs, said: “The past 12 months have been a catalyst for Aircall’s cloud-based SaaS communication solution. In a hybrid work environment, users are looking to Aircall to provide an easy-to-use experience that is highly integrated into their workflows, thereby making the most out of every customer interaction. We are very excited to partner with Aircall, as the company looks to accelerate its growth and expand globally.”

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Kirk Lepke, Executive Director at Goldman Sachs, added: “We have been following Aircall’s journey for some time and are delighted to be partnering with Olivier and the Aircall team to lead the Series D. The company has tremendous momentum within a huge category and a differentiated product strategy that will sustain significant growth for many years to come.”

Despite the challenges this past year has brought, Aircall achieved record-breaking growth across its business. The company saw more than 65 percent total customer growth year over year, and now has more than 8,500 customers worldwide. Aircall’s development relies strongly on internationalization, with more than a third of revenue generated in the United States. With offices in New York, Paris, Sydney and Madrid, Aircall recently passed the 450 employee mark and plans to recruit more than 260 new employees by the end of the year.

With this new funding round, Aircall will invest in the following:

  • Enrich its app ecosystem, specifically with new integrations covering all use cases, from e-commerce to financial services, Sales, Support, etc.

  • Expand globally, with new European offices in London and Berlin, and deeper investments in North America and APAC. Aircall plans to recruit more customer-facing teams to come closer to the customer needs, and to form strong partnerships, including with channels and resellers.

  • Partner with major telecommunications companies to bring its technology to every professional around the world, by leveraging local networks expertise.

  • Improve technology with new AI capabilities, additional productivity features for call centers: transcription & speech analytics for greater depth of productivity features for sales and support. Aircall will also enhance infrastructure capacities by providing additional points of presence to support local usage, while continuing to deliver additional capacity at scale, and provide a global standard of high quality for voice.

Olivier added, “Now that hybrid, on-site or remote teams are likely here to stay, we’ll continue to work to achieve our vision, and empower every professional to have richer conversations. With that in mind, the investment by Goldman Sachs, and the renewed trust of our current investors validates this vision.”

Top Aircall Competitors

Aircall’s top competitors in the  Contact Center Operations Software ecosystem include the following players:

  • Genesys Cloud
  • Diaplad
  • CallRail
  • RingCentral
  • GoToConnect
  • Vonage
  • Five9

[To share your insights, please write to us at sghosh@martechseries.com]

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